MapTools Map Change Reporter
pamelap
Registered Users Posts: 2 
Apprentice Traveler
Apprentice Traveler
I have been trying to report an error with my postcode. (UK)
I cannot get the map reporter to work. Click on Report a Map Change link in the reporter map window does nothing.
I can double click on the map and find my road but there's magnifying glass like it mentions in the directions for using that I read.
I am going to www.tomtom.com/mapshare/tools
which opens the map report window with the map. The page is all white with the map in the middle. I don't even know if it is displaying properly.
I've been using Firefox and MS Edge. Works in neither.
I thought I'd use "Contact" to ask why I can't get it to work, but that asks for a product and I haven't got a product.
How can I report the mistake? All my parcels disappear because they are dumped in a nearby road due to the postcode taking people to the wrong place. It's driving me nuts!
I cannot get the map reporter to work. Click on Report a Map Change link in the reporter map window does nothing.
I can double click on the map and find my road but there's magnifying glass like it mentions in the directions for using that I read.
I am going to www.tomtom.com/mapshare/tools
which opens the map report window with the map. The page is all white with the map in the middle. I don't even know if it is displaying properly.
I've been using Firefox and MS Edge. Works in neither.
I thought I'd use "Contact" to ask why I can't get it to work, but that asks for a product and I haven't got a product.
How can I report the mistake? All my parcels disappear because they are dumped in a nearby road due to the postcode taking people to the wrong place. It's driving me nuts!
0
Comments
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Call support Monday. Not responding when prompted for a device SHOULD bring a live agent on line:
:flag_gb: United Kingdom
02079 490 132
Monday - Friday: 9:00 a.m. to 5:30 p.m.0 -
Hi
@pamelap
Just a thought are you using a 4k screen displaypamelap wrote:I am going to www.tomtom.com/mapshare/toolswhich opens the map report window with the map. The page is all white with the map in the middle. I don't even know if it is displaying properly.
ATB YFM0 -
Hi all,
@pamelap
Your display problem may be caused by a function, an add-on of a software in your web browsers.
I have this problem with the "Navigation in Private" protection option of my Kaspersky security software. I have to disable it for the web page www.tomtom.com/mapshare/tools
With 'Navigation in Private' enabled:
After with 'Navigation in Private' disabled for web page:
This FAQ and video can help you with the use.
https://uk.support.tomtom.com/app/answers/detail/a_id/14911
Regards.0 -
@LAUREI123
Thanks. It was "the "Navigation in Private" protection option of my Kaspersky security software" as you said.
No idea how one is supposed to work that out!0 -
@pamelap
Sorry, 'Navigation in Private' isn't the right naming in english.
If I understand correctly you use Kaspersky like me.
I disable this 'Private Browsing' option on a single web page as follows:
Kaspersky FAQ for more information:
https://support.kaspersky.com/14418#block3
Regards.0
