MapTools Map Change Reporter
pamelap
Posts: 2 [Apprentice Traveler]
I have been trying to report an error with my postcode. (UK)
I cannot get the map reporter to work. Click on Report a Map Change link in the reporter map window does nothing.
I can double click on the map and find my road but there's magnifying glass like it mentions in the directions for using that I read.
I am going to www.tomtom.com/mapshare/tools
which opens the map report window with the map. The page is all white with the map in the middle. I don't even know if it is displaying properly.
I've been using Firefox and MS Edge. Works in neither.
I thought I'd use "Contact" to ask why I can't get it to work, but that asks for a product and I haven't got a product.
How can I report the mistake? All my parcels disappear because they are dumped in a nearby road due to the postcode taking people to the wrong place. It's driving me nuts!
I cannot get the map reporter to work. Click on Report a Map Change link in the reporter map window does nothing.
I can double click on the map and find my road but there's magnifying glass like it mentions in the directions for using that I read.
I am going to www.tomtom.com/mapshare/tools
which opens the map report window with the map. The page is all white with the map in the middle. I don't even know if it is displaying properly.
I've been using Firefox and MS Edge. Works in neither.
I thought I'd use "Contact" to ask why I can't get it to work, but that asks for a product and I haven't got a product.
How can I report the mistake? All my parcels disappear because they are dumped in a nearby road due to the postcode taking people to the wrong place. It's driving me nuts!
0
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@pamelap
Just a thought are you using a 4k screen display
ATB YFM
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@pamelap
Your display problem may be caused by a function, an add-on of a software in your web browsers.
I have this problem with the "Navigation in Private" protection option of my Kaspersky security software. I have to disable it for the web page www.tomtom.com/mapshare/tools
With 'Navigation in Private' enabled:
After with 'Navigation in Private' disabled for web page:
This FAQ and video can help you with the use.
https://uk.support.tomtom.com/app/answers/detail/a_id/14911
Regards.
Thanks. It was "the "Navigation in Private" protection option of my Kaspersky security software" as you said.
No idea how one is supposed to work that out!
Sorry, 'Navigation in Private' isn't the right naming in english.
If I understand correctly you use Kaspersky like me.
I disable this 'Private Browsing' option on a single web page as follows:
Kaspersky FAQ for more information:
https://support.kaspersky.com/14418#block3
Regards.