Tom Tom Runner 3 strap broken

printwriterprintwriter Posts: 1 [New Traveler]
Hi, my strap has broken on my Runner 3 (love it by the way, apart from the flimsy strap)

Where do I get a replacement, can't find info anywhere.

Thanks

Mark

Comments

  • JürgenJürgen Posts: 4,742 Community Manager
    Hi, my strap has broken on my Runner 3 (love it by the way, apart from the flimsy strap)

    Where do I get a replacement, can't find info anywhere.

    Thanks

    Mark
    Hi Mark,

    The contact options are here:
    https://uk.support.tomtom.com/app/contact/p/4298

    Greetings,
    Jürgen
  • doooncasdoooncas Posts: 1 [Apprentice Traveler]
    Hi, my strap has broken on my Runner 3 cardio.
    I have sent an email requesting to change the new strap, but I do not receive any response (incident: 1710xx-xxxxxx)

    Where do I get a replacement?

    Thanks

    Mark

    Mod edit: Please do not post any personal information on a public forum!
  • JürgenJürgen Posts: 4,742 Community Manager
    doooncas wrote:
    Hi, my strap has broken on my Runner 3 cardio.
    I have sent an email requesting to change the new strap, but I do not receive any response (incident: 1710xx-xxxxxx)

    Where do I get a replacement?

    Thanks

    Mark
    Hi Mark,

    Simply fill in this form: https://uk.support.tomtom.com/app/strap_repair

    Thanks,
    Jürgen
  • noesilvestrenoesilvestre Posts: 1 [Apprentice Traveler]
    hello, how can i get my strap in Portugal, i try to fill the gaps, and it always say adress is missing!!
  • lampardlampard Posts: 3,962 TomTom Moderator
    hello, how can i get my strap in Portugal, i try to fill the gaps, and it always say adress is missing!!
    Hi there,

    Please use the link here and fill up the address details correctly to submit to strap replacement request. If you still receive any error, please post a screenshot here or contact our customer support for further assistance.

    Cheers, lampard
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