Go 50 won't put maps on SD card

Deleted this comment after editing original post.

After reformatting the card yet again and saying that the SD card is for maps, I thought I was finally making progress when I went into the section where you can create more storage by reducing unwanted items. I found that the right-pointing arrow was no longer greyed-out, but there was an option to download the largest map, which had previously been unavailable due to lack of storage. Aha, I thought, it is finally going to download it onto the SD card. But then what about the map in the device? There appears to be no procedure anywhere in TomTom's software for deleting it.

Thanks Doug - you're on the right lines but not quite. First of all, I'm delighted to say that the new, larger map (which I'll probably never need) has now been installed onto the SD card. Why it succeeded on the fourth attempt, I'll never know. If I'd been a paid tester I would have recorded every single action I took in the entire sequence of events.

So I now have no idea why the original map was deleted, because as far as the dialog was telling me, I was simply adding a new one. I wonder what will happen if I now try to add it again, as I think there's room on the card, although I'm not sure if there's actually an option to delete the larger one. There might be, but that's for another time. I'll probably leave well alone unless the larger map makes the device slower to operate for some reason. I'm also wondering if I've now lost any favourite places that were attached to the previous map, or whether they work independently of it. That's also for another time.

I now think I was incorrect in first stating that I only had 400MB left, as I now think it was telling me that I needed at least 400MB and I only had under 10MB (I noticed that I lose 1MB with each attempt at updating). Previously, I have only ever loaded the GB and Northern Ireland map, yet with every update I was losing more and more storage space. If it is true, as you suggest, that a failed update may have left an additional, incomplete version of the map in the internal storage, there was no way of telling this. If so, this is yet another obvious bug which should have been easily predicted and rectified during testing. It seems that I have probably bought a 16GB card when there really should have been no need. Whenever I tried to perform any admin function with the existing GB & NI map, it was greyed out in the list of maps, merely saying that this map is already on the device. I can see by looking up this problem on Google, that there are very many other people who have had similar problems, but the topic has always been closed without there being no satisfactory solution. Out of sheer bloody-mindedness, I'm tempted to take out the SD card, then re-load the latest version of the map onto the device itself, just to see how much spare storage space is then left. I suppose that will at least leave me with another spare SD card to use in my camera.

Oh great. I had to reset the device and after logging back into MyDrive, not only do I no longer have any other map choices, I realise that all the other voices have disappeared as well, leaving me with only Serena – I think I always preferred Jane. Everything I previously removed to create more space has disappeared, and there's still no way of putting the map back on the device, so if the SD card fails the device could now be useless.

I've just checked on the device as well, just in case the voices magically reappeared during the reset. They haven't. Having resorted to Google again, I can see that yet again, this has happened to other people and the only way to restore them is to get TomTom to reinstate them on your account. Is there any way of reporting this thread to admin, in the hope that TomTom can sort it out?

It took me a while, but I eventually found the direct contact form, in which I provided TomTom with a link to this thread. I should imagine that one of the reasons for preferring to go back to the GB and NI map, is that the full European map takes a hell of a lot longer to update. Also, thanks to Brexit, driving to Europe will no longer be worth the hassle anyway.

Edit: I have been reunited with Jane via MyDrive. I think she might have been there all the time. I'm still wondering how to get the GB & NI map back though. I should imagine most people might welcome the whole Europe map and never wish to go back to a smaller one – except perhaps because of the lengthier update. I would also like to carry out a test to see if I really did need to spend £10 on that SDHC card.

I did notice that I had previously made Serena the chosen voice and I think I now remember that I selected it because the 'Jane' voice has now changed from the one I used to love on my old, original TomTom Go. The voice on that was wonderfully realistic, and I would still be using it today, except that something changed with the way the satellites were accessed. A firmware update was issued for some models but mine just missed out. It was taking at least 20 minutes to lock onto enough satellites to get a proper fix. I used to update the speed cameras on it from the pocketgpsworld website, but I haven't bothered updating them since my Go 50 free subscription expired.

I don't understand why all the maps that were available via MyDrive have suddenly disappeared. This seems to be some kind of an error, so was assuming they could be returned automatically, although it's only the GB & NI one I need to test the theory that an incomplete map had somehow got stuck in the internal storage and taken up all of the space. I'm relectant to phone because couldn't afford to renew my TalkTalk Anytime calls package and now have to pay the standard rate per minute.

Just to get this problem officially explained: after reading the comments from other users, am I correct in thinking that TomTom has withdrawn the UK & Ireland map from the download options, forcing users either to phone up and ask for it to be reinstated, or else buy an SD card (my Sandisk 16GB microSDHC was £10 from Wilko) on which to fit the only visible option of the full Europe map? If so, this seems a dreadful decision with regard to customer relations.

YamFazMan wrote:

Hi
@PeterSharpe
____________________________

PeterSharpe wrote:

Am I correct in thinking that TomTom has withdrawn the UK & Ireland map from the download options, forcing users either to phone up and ask for it to be reinstated

Nope!!!
Just installed UK&ROI v1020.9328
ATB YFM

There are now two threads on this same subject, but as I stated on the other one, this map is completely hidden from me.