Display on Runner 3 has become unreadable

fatwelshbuddha
fatwelshbuddha Registered Users Posts: 1
New Traveler
edited January 24 in TomTom Sports
Hi

The display on my Runner 3 has become unreadable - have reset a couple of times and no joy. I suspect a faulty display. How do I go around getting a warranty claim on this - was purchased via Amazon in Feb 2018.

Dick

Comments

  • tfarabaugh
    tfarabaugh Posts: 16,949
     Superuser
    To get in touch with Customer Support, choose Contact Us at the bottom of this page, select the service required and the product name and click Contact Customer Care and then Email Us or Chat (there is no longer phone support available for watches).

    I hope this helps answer your question. If so, please mark it as a solution so others can look for it if they have the same question.
  • Laufender Meter
    Laufender Meter Registered Users Posts: 8
    Master Explorer
    I had this problem with my Runner 2. The cause was that the display had come loose (aged adhesive??) and loses contact with the mainboard of the watch (the display is not soldered to the mainboard). As a workaround, I was able to read the display by pressing firmly on it with two fingers on the right and left.
    When the display fell out completely while I was running, I glued it back in the frame with super glue and held it in place with glue clamps for 24 hours. Now everything works again. However, I am not sure whether the watch is still completely waterproof.