How long does support take to respond to a ticket?!

Nino_Z Registered Users Posts: 8
Master Explorer
edited January 24 in TomTom Sports
My Tomtom Runner 3's heart rate sensor is no longer working. It doesn't glow, it doesn't measure.
I wrote a support ticket on 28/10/2018
I have still not received a response. When will they actually respond?! Is this what customer service is supposed to be?

If they would at least tell me the exact part name, I could probably find the correct heart rate sensor module and replace it myself... But they are keeping to themselves.

Mod edit: Please do not post any personal information on a public forum!


  • lampard
    lampard Administrators Posts: 6,006
    HI Nino_Z,

    Sorry to hear about your experience! I've sent a heads-up to the customer support about this and someone will get in touch with you shortly.

    Thanks, lampard