Transferring favorites from old device
They are mostly addresses that Tomtom doesn’t recognise especially in France so I have found my way there and then logged them using “current position “.
i have spent approx 10 HOURS trying to add my favourites ov2 file from my old 825 to my new TomTom. Including an hour on the phone to support!
Wgen I downloaded the favourites file from the 825 to the computer and it is called favourites.ov2 uploaded to my places in route planner but it refused to sync to the device.
Niether I nor support could get it to work finally had the idea of renaming it to “clients” and it synced straight away.
Took 30 seconds after wasting 10 hours!!
so if any one else has the same problem this is the solution.