Dangerous alternating "time & distance remaining" option

jcwacky
jcwacky Registered Users Posts: 42
Master Explorer
I am very concerned that TomTom hasn't taken any action over a significant safety oversight regarding a specific option within the TomTom Go iOS app.

All the other main satnav apps, including Waze, Google Maps and Apple Maps always display both the time and distance remaining (plus the ETA).

However, in what appears to have been lazy programming, without any concern for safety, TomTom has instead an option to alternate the time and distance remaining, every few seconds.

Not only does this make it hard to know which metric is currently being displayed at times (as the difference between the very small "mi" for miles and "min" for minutes is hard to see), but even if you can make it out there is a 50% chance that it's not the metric you're interested in. So you either have to stay staring at the screen for a few seconds to wait for it to change to the metric you're after, or you have to keep looking back at the screen several times to make sure you catch the correct metric before it vanishes again. I'm sure you will agree having a feature which needlessly causes the driver to take their eyes off the road longer than necessary is inherently dangerous. Having alternating data on a sat-nav screen isn’t a good idea at all.

It’s not like this is a difficult issue to solve. There is plenty of space in the top bar to just display the remaining time and location at the SAME time, just like every other iOS sat-nav app. Give each it’s own icon and it’ll be easy to see either metric at a single, quick, safe glance.

I've even mocked up how this could look:
1814e3de-4e3f-4deb-a27b-87eb78510a03.png

I’m disappointed that despite many users reporting this safety issue, you have done nothing about it in the 2 years since the app has been available. I trust you will look to resolve this issue ASAP to avoid TomTom GO iOS users being a danger to other road users.

Comments

  • PrivateerUK
    PrivateerUK Registered Users Posts: 394
    Supreme Pioneer
    Agree that this needs to be implemented as soon as possible as it is very dangerous. Also once the remaining distance is less than 100 miles the distance should be shown with decimal points to one place, and two decimal places when the distance is less than 10 miles.

    Unfortunately this problem has been mentioned to TomTom many times (and years ago) so I can't see TomTom fixing it.

    In fact the last update to TomTom was in May 2018, i.e. 6 months ago (as I write this reply), so the iOS GO Mobile is in desperate need of an update ...

    ... either that or it would appear that the iOS GO Mobile project is dead! :tired_face:
  • DavidQPR
    DavidQPR Registered Users Posts: 35
    Outstanding Wayfarer
    I believe that the iOS app is dead now. No updates, dangerous features as mentioned not rectified, the continuing lag, the poor contrast on the traffic bar. Nothing ever gets sorted. I was told two years ago that the advanced planning feature from the previous and far superior app would be implemented. Two years ago. I really think it’s time to move on and find something better. Only things in this apps favour are the traffic is really good and it’s the only app I have found to implement relative volume correctly.
    other than that it’s total garbage and I will have to decide whether to pay in a few months time as the three years grace will be up. Will probably move on
  • robik130
    robik130 Registered Users Posts: 14
    Master Explorer
    jcwacky wrote:
    I am very concerned that TomTom hasn't taken any action over a significant safety oversight regarding a specific option within the TomTom Go iOS app.

    All the other main satnav apps, including Waze, Google Maps and Apple Maps always display both the time and distance remaining (plus the ETA).

    However, in what appears to have been lazy programming, without any concern for safety, TomTom has instead an option to alternate the time and distance remaining, every few seconds.

    Not only does this make it hard to know which metric is currently being displayed at times (as the difference between the very small "mi" for miles and "min" for minutes is hard to see), but even if you can make it out there is a 50% chance that it's not the metric you're interested in. So you either have to stay staring at the screen for a few seconds to wait for it to change to the metric you're after, or you have to keep looking back at the screen several times to make sure you catch the correct metric before it vanishes again. I'm sure you will agree having a feature which needlessly causes the driver to take their eyes off the road longer than necessary is inherently dangerous. Having alternating data on a sat-nav screen isn’t a good idea at all.

    It’s not like this is a difficult issue to solve. There is plenty of space in the top bar to just display the remaining time and location at the SAME time, just like every other iOS sat-nav app. Give each it’s own icon and it’ll be easy to see either metric at a single, quick, safe glance.

    I've even mocked up how this could look:1814e3de-4e3f-4deb-a27b-87eb78510a03.png

    I’m disappointed that despite many users reporting this safety issue, you have done nothing about it in the 2 years since the app has been available. I trust you will look to resolve this issue ASAP to avoid TomTom GO iOS users being a danger to other road users.

    it's also frustrating for me.
    It should be solved a long time ago.
  • Clint989
    Clint989 Registered Users Posts: 44
    Outstanding Wayfarer
    I agree. This, plus the dangerosuly difficult to see low-contrast red-on-grey traffic delay data, is a terrible accident and law-suit waiting to happen.
  • kgskaug
    kgskaug Registered Users Posts: 16
    Outstanding Explorer
    FWIW now with TomTom Navigation 2.0 - still the same issue.
    Can't see more than 1 metric at a time. Of course the ETA is always there from which you can deduce the time remaining.
  • PrivateerUK
    PrivateerUK Registered Users Posts: 394
    Supreme Pioneer
    Hi @kgskaug

    Whilst I agree, I'd prefer not to do mental maths, whilst driving, to work out the time remaining from the ETA and the current time. Anyway, as @jcwacky the OP says, you cannot easily distinguish between the very small "mi" for miles and "min" for minutes.

    It is safer for each metric to have its own unique location so that you get the information you need with a sub-second glance instead of two or more seconds to wait for the display to alternate plus the time to mentally distinguish between the very small "mi" for miles and "min" for minutes.

    That two seconds plus id very dangerous to take your eyes off the road!

    Regards,
  • jcwacky
    jcwacky Registered Users Posts: 42
    Master Explorer
    I just can’t understand how this dangerous design decision still hasn’t been resolved, several add l years later.
  • Levisp
    Levisp Registered Users Posts: 93
    Supreme Navigator
    Oh God I so agree with this. I used to use TomTom Go on my motorcycle but now use Scenic 3 because I'm able to customise the UI to display data in a clear and easy way to read. Not all of us have voice coms. The UI should be as clear as possible to make the app as safe as possible to use whilst driving or riding. Big clear fonts. Consider this at 60 mph you travel 88 feet in one second !

    I don't think anyone from TomTom reads these posts they are too busy designing additional apps Amigo and now Go Ride !! Come on TomTom listen to your users because if you don't they will go elsewhere.

    While I'm on my soapbox I will scream out again a request for either direct GPX file import into Go App or allow MyDrive IOS App to do it.

    Rant over.
  • PrivateerUK
    PrivateerUK Registered Users Posts: 394
    Supreme Pioneer
    Any chance that the alternating journey time and distance can be modified so that both items are permanently displayed all the time?
  • DavidQPR
    DavidQPR Registered Users Posts: 35
    Outstanding Wayfarer
    You are joking aren’t you. TomTom have no interest in adding features their paying customers want, even safety issues like this. A design tweak like this doesn’t take years to implement. They are simply not interested as long as you keep on paying
  • PrivateerUK
    PrivateerUK Registered Users Posts: 394
    Supreme Pioneer
    Hi @DavidQPR,

    As an end-user, am I disappointed in the apparent lack of speed up until now that TomTom has applied features requested by users of its products? Yes, I am!

    I would hope that a company like TomTom would listen to users' requests for features and add those features as soon as possible, as feedback from their forum is free and much better than spending money on surveys.

    I cannot understand why TomTom 'dumbed' down its current range of navigation products (PND, Android, and iPhone) when comparred with TomTom's products from ten or even 20 years ago.

    I do not understand why TomTom wastes (in my opinion) resources on AmiGO when it has TomTom GO. If TomTom wants a cut-down navigation system, offer TomTom GO free but with cut-down functionality if not subscribed.

    I hope, perhaps naively, that TomTom will allocate more resources to all the teams developing the navigation products to take all the best features from the past products and add them to the current range. Also, adding new, useful, and never-seen-before features would be good.