Black Page

GooseFair Registered Users Posts: 1
New Traveler
edited January 2019 in MyDrive Connect
When I connect up to my drive, all I get is a black page with no facility to write on it. How do I get maps, upgrades etc?


  • Niall
    Niall Posts: 11,130

    To update you VIA 52 you need to use MyDrive Connect get that from here
    For full details see page 140 of the manual :-

    Also after each update to do a soft reset on your VIA 52, you will loose nothing, it is like rebooting your computer and reloads all the new files from an update.

    A soft reset :- with your device charged for at least 2Hrs "OR" have the device plugged into a power supply; press and hold your on/off button until you hear a drum-roll sound (or the TomTom hands symbol appears) then release the on/off button. Make sure you are outside and have a clear view of the sky (satellites)