Lost activity

Enrico.G Registered Users Posts: 1
New Traveler
edited January 24 in TomTom Sports
Yesterday I went out for a run. I did set exercise mode in my Tom tom adventurer for a 8x800 meters run.
I stopped my watch as usual, but when I saw the run chronology the activity did not appear. I did the sync with the App and it show me like a walked all day for 16 km, but I did a run of almost 9km.
Anyone knows why?
Thank you and sorry for my English.


  • tfarabaugh
    tfarabaugh Posts: 16,995
    It failed for some reason, it happens once in awhile unfortunately. If it is not showing up in the history it is gone. The steps are from the 24/7 activity tracker, which is a separate system apart form the sports activity tracking so it will still track steps even if it fails to save the sports activity.

    I imagine this is not what you were hoping to hear but let me know if this answered your question. If it did, please mark it as a solution so other can look for it if they have the same question.