TomTom SPARK 3

PIPPO1
PIPPO1 Registered Users Posts: 5
Master Traveler
edited January 24 in TomTom Sports
by moving the button to the left or right the display will lock and white lines will appear

Comments

  • tfarabaugh
    tfarabaugh Posts: 16,949
     Superuser
    You may want to contact Customer Support to ask them about it, but I would try a factory reset first in case it is just an issue in your firmware install. To do a factory reset, make sure the Connect software is running and dock the device to your computer. The Connect window will open; press the gear at the top right and select factory reset from the next screen. Follow the steps provided and when prompted to register or sign in to TomTom Sports, select sign in and use your existing account credentials. It is straightforward and should take less than 5 minutes.

    To get in touch with Customer Support, choose Contact Us at the bottom of this page, select the service required and the product name and click Contact Customer Care and then Email Us or Chat (there is no longer phone support available for watches).

    I hope this helps answer your question. If so, please mark it as a solution so others can look for it if they have the same question.
  • PIPPO1
    PIPPO1 Registered Users Posts: 5
    Master Traveler
    thanks, I had also thought to do the reset, then I reconnected to the pc has made the synchronization and restarted to work well
  • PIPPO1
    PIPPO1 Registered Users Posts: 5
    Master Traveler
    unfortunately he redid the defect, I think that the guanrnizione has been ruined and with the sweat goes haywire. I reconciled the clock to the computer and it's okay. Tomorrow, telephone for assistance. thanks for the support. philip
  • tfarabaugh
    tfarabaugh Posts: 16,949
     Superuser
    PIPPO1 wrote:
    unfortunately he redid the defect, I think that the guanrnizione has been ruined and with the sweat goes haywire. I reconciled the clock to the computer and it's okay. Tomorrow, telephone for assistance. thanks for the support. philip
    I believe they have eliminated phone support for the watches, so you will need to use either email or chat (you are better off with chat as they can take ages to reply by email).
  • PIPPO1
    PIPPO1 Registered Users Posts: 5
    Master Traveler
    good morning everyone, this morning I called in assistance and they told me how to send the clock, the CA is in the Netherlands. Waiting time about 20/30 days, courier ups. As it is under warranty, they replace it.
  • tfarabaugh
    tfarabaugh Posts: 16,949
     Superuser
    PIPPO1 wrote:
    good morning everyone, this morning I called in assistance and they told me how to send the clock, the CA is in the Netherlands. Waiting time about 20/30 days, courier ups. As it is under warranty, they replace it.
    Good to hear, what number did you use to contact Support and what country are you in? in the US there is no longer an option for phone support.
  • PIPPO1
    PIPPO1 Registered Users Posts: 5
    Master Traveler
    In italy the number is 0245279051 in milan