TomTom Golfer not holding charge
Meadowsg
Posts: 1 [New Traveler]
I’ve had my watch for about 3 years although I’ve not used it for over a year and now it doesn’t seem capable of holding a charge for more than 10 hours (in watch mode), is it worth trying a factory reset of is it knackered?
0
Comments
They grudgingly (after several communications) agreed to replace product. They originally indicated since it had already been replaced they weren't going to replace a second time (although it was still within the original warranty period). I found this ridiculous and revealed much about TomTom as a company. There is an obligation- both from a customer service perspective and a legal one- to replace. So I didn't buy the fact this was an "exception" and didn't appreciate being patronized regarding.
Anyway, as a result of the delays associated with this matter and the fact the ultimate resolution proposed was not one of the two options I provided- which were: 1) replace with a different model not subject to this design flaw or 2) refund my money I decided to take a different approach. Specifically, I contacted Amazon and they offered a full refund of this defective product.
TomTom could learn something from Amazon as it relates to ensuring customer satisfaction. When I contacted Amazon for help there were not any questions, patronizing responses, or delays. Rather they immediately did the right thing even though it wasn't their product which was defective.
As a result of this experience TomTom has lost a former loyal customer. I provide this experience as a cautionary tale to those considering buying a TomTom Golfer 2 SE and are reading this forum in advance. For those who have already purchased this watch- good luck.