go 825 live services not working

g_b Registered Users Posts: 1
New Traveler
Hello, just purchased second hand go 825 live nav, unfortunately live services are not working, I restored unit to factory settings, tried 10 sec reset, enable/disable flight mode, but when I go to connection status it shows connecting for a little while than it changes to not connected, gprs 0 att 148. any advice please?


  • VikramK
    VikramK Administrators Posts: 14,054
    Hi g_b

    This is because the SIM on the device has been deactivated. September 2013 was the date when the subscription for LIVE Services ended and it has not been renewed again.

    See more information about this on the FAQ here: https://www.tomtom.com/en_gb/live-sim/