Purchase of map Refund Australia

milococomilococo Posts: 2 [Apprentice Traveler]
edited January 28 in Map purchasing
Can anyone please tell me how I can get a refund for purchasing a map for my TomTom Via 160, which I was told after the purchase that I cannot buy maps for it. I have searched every area of the TomTom site and cannot find anywhere that you can actually contact the company directly.

Comments

  • justmebrowsingjustmebrowsing Posts: 389 [Supreme Pioneer]
    According to this page, your Via 160 device IS still supported;- https://www.tomtom.com/en_au/obsolete-products/ However, get clarification from support;- https://en.discussions.tomtom.com/travel-lounge-154/customer-support-phone-numbers-988105
  • milococomilococo Posts: 2 [Apprentice Traveler]
    Thanks very much for that. After loads of anxiety I finally found a number to ring in Australia and a refund has been activated. Sorry I didn't let people know. Just googled Tomtom Australia, and there was the number. Lady said that my model was too old to accept the size of file needed for the UK maps. It is annoying that they don't tell you that before you actually pay for it. Don't know how to finish issue now. Maybe tick your message.
  • VikramKVikramK Posts: 7,543 TomTom Moderator
    @milococo

    What was the problem after you purchased the map? as I see that map is fully compatible with your device.

    Did you have space issues or the map not being offered for download?

    Regards
    Vikram :)
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