via 120 live updates
deons
Posts: 2 [Apprentice Traveler]
edited January 2019 in GO 800, 1000, 2000 series / Via series / Start 20 and 60 Series (MyDrive Connect)
would be decent if tomtom would allow an archive link so we could download the last update that was available for our devices. disgraceful backup, will never purchase another product from these guys
0
Comments
Superusers
@deons
Reset option... 'Recovery Mode'
See... https://uk.support.tomtom.com/app/answers/detail/a_id/1898
Note... Rolls the devices Application back to the previous version
After initiating 'Recovery Mode' you may/will have to re-install the latest device Application
Important... Before initiating recovery Mode the device must be capable of being shown as connected in MyDrive Connect
Get MyDrive Connect Here... www.tomtom.com/getstarted
ATB YFM
Superusers
@deons
I assume you have a Via 120, 2GB + micro-SDHC, MyDrive Connect NAV3 device with the serial number beginning with 'AN' that is Eol (End Of Life)
See Tomtom FAQ Here... https://uk.support.tomtom.com/app/answers/detail/a_id/9508/locale/en_GB
The result for Serial Number starting with 'AN'
Your device is a TomTom Via 120 with 2GB memory and it updates through MyDrive Connect.
Important: Your device is no longer supported through phone or email, and it's not possible to buy new maps and services for your device. You can still get help through our user forum and FAQs. More information.
____________________________________
Tomtom EOL (End of Life)
Tomtom have already stated that Lifetime Maps and any Existing Map Subscriptions will be honoured
See VikramK Post (TomTom Staff) Here....
https://en.discussions.tomtom.com/news-and-announcements-37/end-of-life-device-with-lifetime-maps-1032484/index1.html#post1207861
________________________________
If you have Lifetime Maps or an existing Map Subscriptions Call Tomtom Support...
When calling....
Tomtom are monitoring Eol support by an Auto Response Phone System
When prompted DO NOT provide your Tomtom model information... Wait for a live agent to respond
[h3]Phone Tomtom Support...[/h3]Here...https://en.discussions.tomtom.com/travel-lounge-154/customer-support-phone-numbers-988105
ATB YFM