TomTom Start 25 Satnav issue?
Bri212
Posts: 29 [Master Explorer]
edited January 2019 in GO 800, 1000, 2000 series / Via series / Start 20 and 60 Series (MyDrive Connect)
Tom Tom Start 25 , had this unit for a while has been working flawlessly up until one day it decided randomly that it wants to home during a planed journey elsewhere, it then cycles through a few screens until I hit the back button then it continues as it should for a while, but it keeps giving voice commands OK to the planned destination as well when this happens, I wonder if a dodgy update may have thrown it out at some point, often it works OK as well for some time?
I have fully updated it several times (it has lifetime European maps) just recently I found out how to re-set & reload the core operating system, but after testing it did this again, anyone heard of this problem/solution?
I have fully updated it several times (it has lifetime European maps) just recently I found out how to re-set & reload the core operating system, but after testing it did this again, anyone heard of this problem/solution?
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Superuser
To contact Customer Services
:flag_gb: United Kingdom
02079 490 134
Monday - Friday: 9:00 a.m. to 5:30 p.m.
Superuser
That should have cured it, but I will ask around
I had a quick look at the contact history on your account. Unfortunately, I am not able to find the incident number for your contact regarding this issue.
If you can click on this link to sent me the incident number through a private message then I can have a look for further assistance.
Regards
Vikram
Just sent
Cheers
Superusers
@Bri212
Use a stiff piece of thin card to clean between the edge of the screen and the bezel
Gunge in the gap will give ghost menu entries
Also have you fitted a Screen protector ??? a cheap or poor fitted Screen protector can give ghost touch screen errors
ATB YFM
Yeah I heard that one before about the card clean, did kind of give it a go, maybe I should try it again, no screen protector on the unit