Rider 550 screen goes blank

Zliuka
Zliuka Registered Users Posts: 5
Novice Seeker
edited January 2019 in RIDER
Hi, When driving Rider 550 screen goes blank and after a few seconds come back to normal driving screen. Screen looks exactly the same, just positioning triangle has been moved under speed and road name window at the bottom of the screen. After next blank-life cycle, positioning triangle moves back where it should be. The faulty unit has been replaced by Tom Tom to the new one, and new one does exactly the same trick. I updated both units to the latest software. First unit has been restored to the original software after fault was discovered, but fault was still there.
The unit connected to the Samsung phone via bluetooth and running of the battery power while on the motorcycle.
Noticed, that when unit in my car it was performing faultlessly (again running from its own battery). This weekend going to Prague in my own car. Will be a good time to test it again.

Comments

  • PathfinderSP
    PathfinderSP Registered Users Posts: 2
    Apprentice Traveler
    Just purchased a new Rider 550 (upgrade from Rider 400) and during all my rides I too get the same problem. I'm using power from the bike and have tried it in landscape as well as portrait mode - still the same. The blank screen appears for about 2 seconds then the map is restored. I have returned one 550 for a replacement but on the first ride with the replacement, exactly the same thing happened!
    Now my brother is getting the same problem on his Rider 450 after the most recent software update.
    Anyone got any ideas?
  • EXPORTMAN
    EXPORTMAN Posts: 634
     Superuser
    Hi

    This is a know issue, some think it is the auto rotation so you could try locking the orientation ( Menu-Settings-appearance-display )
  • PathfinderSP
    PathfinderSP Registered Users Posts: 2
    Apprentice Traveler
    Thanks Exportman.
    If I get a chance tomorrow I'll give that a go. If it doesn't work I'll raise a support request with TomTom. That way at least I'm another stat for this problem
  • Zliuka
    Zliuka Registered Users Posts: 5
    Novice Seeker
    EXPORTMAN wrote:
    Hi

    This is a know issue, some think it is the auto rotation so you could try locking the orientation Menu-Settings-appearance-display


    Will try. Thank you.
  • Zliuka
    Zliuka Registered Users Posts: 5
    Novice Seeker
    EXPORTMAN wrote:
    Hi

    This is a know issue, some think it is the auto rotation so you could try locking the orientation Menu-Settings-appearance-display


    It works. No blinks anymore. Problem sorted. Thank you.
  • Erling Kristiansrn
    Erling Kristiansrn Registered Users Posts: 2
    Apprentice Traveler
    But does this mean that the software can’t be used as it is supposed to, if you want to turn the gps during riding?
  • YamFazMan
    YamFazMan Posts: 21,005
     Superuser
    Hi
    @Erling Kristiansrn

    There's also a correlation between the angle that the device is mounted and Auto screen switching, the flatter the device is mounted, the more likely you are to have problems with the screen switching

    ATB YFM
  • Ste7ios
    Ste7ios Posts: 759
    Superuser
    And the position on the bar. The center is the best.
  • Erling Kristiansrn
    Erling Kristiansrn Registered Users Posts: 2
    Apprentice Traveler
    Thanx, I really expect this expensive GPS to handle that the position is on one side of the handlebar.
  • Stripy
    Stripy Registered Users Posts: 2
    Apprentice Traveler
    Yeah, its been known for a couple of releases. Latest have seen also, that mid-navigation, the demo video will be displayed. #fail
    Not worked out, how to stop that happening...

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