How Do I install a voice that I bough on my GPS VIA 1505?

Hi guys,
almost a year ago I bough KIIT voice; to replace some others I had in my GPS memory and what a surprise I received that my credit card was charged but no voices to download....

I have tried countless time to look if I was mistaken; or somehow the voice is hidden anywhere..but nothing.

Appreciatte your comments,

It is sad that Tom Tom does not have a Customer service department available to help with this issues

Comments

  • YamFazManYamFazMan Posts: 14,504 Superusers
    Hi
    @Marquinho

    Contact Tomtom Support to sort out your Account

    Support Phone numbers.... Thanks to User Niall for maintaining the list
    https://en.discussions.tomtom.com/travel-lounge-154/customer-support-phone-numbers-988105/index1.html#post1020431

    Email....
    Scroll to the bottom of this page
    From the Support Menu list
    Click 'Contact us'
    Or
    Click Here for a direct link to 'Contact us'....
    https://uk.support.tomtom.com/app/contact/locale/en_GB

    Scroll to the bottom of the new page check your Countries flag is displayed (Screen bottom right) if incorrect click on one of the links and correct

    Drill down through the appropriate links
    You will eventually get to....

    FAQS --- FORUMS ---- EMAIL US---- PHONE US

    OR

    Email Direct Link...
    http://uk.support.tomtom.com/app/contact_incident/c/4692/p/2986/es/0
    After Clicking on the Link
    Scroll to the bottom of the new page check your Countries flag is displayed (Screen bottom right) if incorrect click on one of the links and correct

    Note... You must already be logged into the site for the 'Email Direct link' to work

    ATB YFM
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  • VikramKVikramK Posts: 7,512 TomTom Moderator
    Hi @Marquinho

    I asked someone in the customer service to fix this for you.

    Could you connect the device and check for updates in MyDrive Connect.

    Regards
    Vikram
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