Sync not working PC

YottlesYottles Posts: 1 [New Traveler]
Everytime I try and connect my watch I get"We could not sync your settings" I tried hard resetting device but now I can no longer use the watch as is in a reset state. Was able to get to advanced section(in settings of my sports connect) and send a log file

Comments

  • tfarabaughtfarabaugh Posts: 15,725 Superusers
    I would try to perform a reset on your watch using the recovery mode, follow these steps:

    1. Place your watch in the dock before you connect the dock to the computer.
    2. On your watch, move DOWN but keep the button pressed. If the USB port on your computer is not easily accessible, connect the dock to the computer without the watch. Then move down from the clock screen while you slide the watch into the dock.
    3. Connect the dock to the computer. Keep pressing the button until your watch shows tomtom.com/reset.
    4. Release the button and wait for Sports Connect to show Update.
    5. Click Update in Sports Connect.

    If that does not work, you should call Customer Support. They can more deeply investigate and diagnose problems than we can here on the user forum. To get the number for Customer Support, choose Contact Us at the bottom of this page, select the service required and the product name and click Contact Customer Care and then Phone Us. It will give you the phone number for the country your account is registered under (this can be changed by clicking the flag icon in the bottom right corner of the screen).

    I hope this helps answer your question. If so, please mark it as a solution so others can look for it if they have the same question.
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