Subscription not showing

EgroegEgroeg Posts: 3 [Apprentice Traveler]
edited January 21 in Map purchasing
I have Bought a 1 year subscription for a Via live 120,And it is not showing when i go to download ,Just keeps saying Subscription expired ,Help Please ,And I cant make contact to sort it out.

Comments

  • dhndhn Posts: 33,155 Superusers
    Support:

    :flag_gb: United Kingdom
    02079 490 134
    Monday - Friday: 9:00 a.m. to 5:30 p.m.
  • [Gelöschter Benutzer][Gelöschter Benutzer] Posts: 5,321 [Supreme Navigator]
    … and:

    "AN">Via 120, 2GB + micro-SDHC, MyDrive Connect NAV3 Eol
    "FM">Via LIVE 120, 2GB + micro-SDHC, MyDrive Connect NAV3 Eol

    Eol
  • dhndhn Posts: 33,155 Superusers
    EthoZ wrote:
    … and:

    "AN">Via 120, 2GB + micro-SDHC, MyDrive Connect NAV3 Eol
    "FM">Via LIVE 120, 2GB + micro-SDHC, MyDrive Connect NAV3 Eol

    Eol

    @Egroeg

    Oops...…..if your specific model starts with either set of serial numbers as shown in the quote provided by @EthoZ , then that might be the issue...… you can still call support BUT do not provide the model when prompted in order for a live agent to respond. If your model is indeed an End of Life, then you'll need to ask Customer Service for a refund as no further updates are available for EOL devices.

    If you 120 has a different starting serial number (meaning NOT EOL), then Support should be able to assist you with your subscription issues.
  • VikramKVikramK Posts: 7,530 TomTom Moderator
    Hi @Egroeg

    Made some changes to your account, now the map should be available for download in MyDrive Connect.

    Regards
    Vikram :)
    Have a question? Ask!
    Did a reply resolve your query, please mark it as answer!
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  • EgroegEgroeg Posts: 3 [Apprentice Traveler]
    VikramK wrote:
    Hi @Egroeg

    Made some changes to your account, now the map should be available for download in MyDrive Connect.

    Regards
    Vikram :)
    Thank You VikramK
    Solved my problem
  • EgroegEgroeg Posts: 3 [Apprentice Traveler]
    Thanks to everybody that answered
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