TOM TOM VIA 280 -no GPS signal — TomTom Community

TOM TOM VIA 280 -no GPS signal

My device which has worked fine for 2 years ,all of a sudden shows the "waiting for a valid GPS signal" .Updated the device tonight but still not receiving a GPS signal. Drove all over the place today ,still no signal. Can anyone help?

Comments

  • YamFazManYamFazMan Posts: 17,489
    Superusers
    Hi
    @joyeaux

    Have you tried a Soft/Drum roll restart on the device ???? This restarts the devices Operating System afresh

    RESETTING YOUR NAVIGATION DEVICE
    https://uk.support.tomtom.com/app/answers/detail/a_id/6965//session/L2F2LzEvdGltZS8xNDI2NjM0NDUyL3NpZC9EQTdTVHpobQ

    Charge the device for at least 2Hrs "OR" have the device plugged into a power supply
    Press and hold the on/off button until you hear a drum-roll sound then release the on/off button.
    You won’t lose anything; it’s just like rebooting your PC
    I use a Soft/drum-roll start after any upgrade large or small.
    It’s also useful to keep in mind for sorting out most minor niggles......

    If possible, After the Soft/Drum roll restart
    For the for the first Satellite fix, go outside with a clear view of the Sky


    ATB YFM
  • joyeauxjoyeaux Posts: 5 [Master Traveler]
    Thanks done soft restart twice -no luck.
  • dhndhn Posts: 33,311
    Superusers
    @joyeaux

    You say you updated the device. With what exactly?

    And is the battery fully charged?
  • joyeauxjoyeaux Posts: 5 [Master Traveler]
    Yes battery fully charged ,updated latest maps etc from TomTom website. No GPS signal problem existing before and after the updates. Thanks for your reply.
  • dhndhn Posts: 33,311
    Superusers
    Does '.etc' include a gpsfix file?

    Support:

    :flag_au: Australia
    1300 135 604
    Monday-Friday:9:00 am to 5:30 pm AEST
  • joyeauxjoyeaux Posts: 5 [Master Traveler]
    Not sure dhn ,I just took the updates that were offered by TOM TOM. I'm pretty sure I didn't see a gpsfix file among it though.
  • joyeauxjoyeaux Posts: 5 [Master Traveler]
    Went for a drive this afternoon and after a while it began to get a GPS signal. Still a mystery but thanks to those who replied.
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