Why wont my Adventurer connect to the desktop app (windows 10)?

cazza1975
cazza1975 Registered Users Posts: 1
New Traveler
edited January 24 in TomTom Sports
I have a brand new tomtom adventurer and it wont connect to my windows 10 laptop using the TomTom Sports Connect desktop app.

When i launchg the app, it says that its connected and the windows explorer opens so i can browse the drive.

BUT... when the desktop app finishes loading, I get the message,

"We could not connect to your watch, Disconnect your watch then connect it again. If it still won't connect, contact the TomTom Customer Support for help"

I installed the desktop app on another machine and it worked ok. Does anyone have any ideas before i have to contact TomTom directly.

Thanks in advance.

Comments

  • tfarabaugh
    tfarabaugh Posts: 16,995
     Superuser
    At this point I would suggest calling Customer Support to see what they can do. They can more deeply investigate and diagnose problems than we can here on the user forum. To get the number for Customer Support, choose Contact Us at the bottom of this page, select the service required and the product name and click Contact Customer Care and then Phone Us. It will give you the phone number for the country your account is registered under (this can be changed by clicking the flag icon in the bottom right corner of the screen).

    I hope this helps answer your question. If so, please mark it as a solution so others can look for it if they have the same question.

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