Traffic is not on and how do I get it on? — TomTom Community

TomTom Traffic, LIVE- and other Services

Traffic is not on and how do I get it on?

GMACVICARGMACVICAR Posts: 3 [Apprentice Traveler]
edited January 2019 in TomTom Traffic, LIVE- and other Services
Traffic is not on and it’s New how do I get it on!!

Comments

  • NiallNiall Posts: 10,869
    Superuser
    @GMACVICAR

    Which device are you talking about?
    Have you logged into MyDrive on the device itself?
    If you are in range of your WiFi router, and it is a WiFi device, then that will take precedence so you will see you that you are disconnected from GPRS
  • GMACVICARGMACVICAR Posts: 3 [Apprentice Traveler]
    It also shows the gprs is disconnected
    97133610-765e-49cd-a524-dc0b579f5b95.jpg

    Mod edit: Please do not post or attach any personal information on a public forum!
  • NiallNiall Posts: 10,869
    Superuser
    @GMACVICAR

    Check with Customer Services the status of your subscription(s). I take it that you are in the UK


    :flag_gb: United Kingdom
    02079 490 134
    Monday - Friday: 9:00 a.m. to 5:30 p.m.
  • lampardlampard Posts: 5,189 Moderator
    Hi GMACVICAR,

    Welcome to the Community!

    I've now re-activated the TomTom Traffic on your device. Please see the user manual here to get TomTom services on a TomTom GO that is always connected: TomTom Services

    Cheers, lampard
  • GMACVICARGMACVICAR Posts: 3 [Apprentice Traveler]
    Cheers all working now
    thanks for that
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