Spoken directions are cut short

AlbanT
AlbanT Registered Users Posts: 5
Neophyte Traveler
Hi,

In the past few weeks my Tomtom (Go app on my Android phone) started to cut spoken directions short.
Like "Turn right after 6" instead of "Turn right after 600meters"
Any ideas on how to solve this?

I tried changing the language of the spoken directions but it seems tht they all have the same issue.

COuld it be an issue with V1.17?
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Comments

  • MikkoK
    MikkoK Retired TomTom Employee Posts: 23,905 Retired Community Managers and Staff
    Hi Alban,

    Welcome to the Community!

    Could you also confirm your phone model and Android version, please?

    Cheers, Mikko
  • AlbanT
    AlbanT Registered Users Posts: 5
    Neophyte Traveler
    Sorry forgot about that :)

    HTC One M9
    Android 7.0 (4.17.161.11)
  • MikkoK
    MikkoK Retired TomTom Employee Posts: 23,905 Retired Community Managers and Staff
    Hi Alban,

    Thanks! Sorry, I forgot to ask one more important detail: Which voice are you using when you experience this? Have you tried any other voices?

    Thanks, Mikko
  • piston
    piston Registered Users Posts: 2
    Apprentice Traveler
    I have the same issue. The spoken directions are cut short. Samsung A5 2017, Android 7.0, voice Eva. Playing downloaded music at the same time via Spotify. No data connections active. My phone is connected to a Sena 10R.
  • MikkoK
    MikkoK Retired TomTom Employee Posts: 23,905 Retired Community Managers and Staff
    Hi Piston,

    Thanks for reporting this!

    Can you try if you can reproduce this without the headset, please? Trying other voices would also help narrow down the issue.

    Thanks, Mikko
  • Giant1953
    Giant1953 Registered Users Posts: 4
    Apprentice Seeker
    Here the same problem with (dutch) voices Xander (computervoice which only sounds fractions of seconds) and standard voices Eva and Bram who only speak parts of the instructions. This is on my new Android car radio (Ownice C500). Tomtom ran perfect on old Android car radio. I bought a new one because the old one complained all the time about no memory. I really hope there is some kind of solution because I just payed las week for a new subscription till 2020.

    Just for fun I installed Navigon from the playstore. Navigon is also featuring Xander (same computer voice) and here he speakc flawlessly.
  • aemaldi
    aemaldi Registered Users Posts: 5
    Apprentice Seeker
    In my case, I have a heat android unit in my car. With the new option I change the audio channel for the audio instructions in order to get them audible. But now, TomTom does not quit the radio before the instructions get audible. The instructions are heard (and the radio too in the background). At the end of the instruction, it swith off the radio, but just for a while and gets back the radio again.

    With the new option, TomTom Go works better with the audio instructions than with the old versions, but It does not work perfectly... And it should.
  • AlbanT
    AlbanT Registered Users Posts: 5
    Neophyte Traveler
    Sorry for the delay!

    I have this issue with any voice.
    I tested Lucy (Belgian), Doreen (African) and the Australian dude recently and all give me the same issue.
  • Giant1953
    Giant1953 Registered Users Posts: 4
    Apprentice Seeker
    Hi, I found on another forum that this problem was introduced with version 1.17 of the TomTom Go app. So I installed version 1.16.1 on my Android radio and I'm happy to say that my problem is solved. Offcourse I can't update the app anymore, but maybe that TomTom manages to solve the problem.
  • indrek0711
    indrek0711 Registered Users Posts: 9
    Apprentice Traveler
    Hi, is there any solution found? I have same problem - phone has Android 5.1, Go app is version 1.17.1. Voice directions are cut off from half sentence.
    No solution in 5 months?
  • Giant1953
    Giant1953 Registered Users Posts: 4
    Apprentice Seeker
    As can be found in my reply above, the workaround is using v1.16 of the app. It can be found at apkpure.com
  • indrek0711
    indrek0711 Registered Users Posts: 9
    Apprentice Traveler
    I had problems with maps download with v1.16.1. It refused to connect and download any maps... You say that ver 1.16.1 works fine and it receives map updates also? And traffic works also?
  • Giant1953
    Giant1953 Registered Users Posts: 4
    Apprentice Seeker
    Yes, I also had the problem that the app would not download maps. APKpure provides so called XAPK packages. This worked for me. You can find on their site how to use these packages.

    Everything workes, downloading maps as well as actual traffic information.

    Succes!
  • indrek0711
    indrek0711 Registered Users Posts: 9
    Apprentice Traveler
    Well, thanks a lot, will give it another try! :)
  • JB2
    JB2 Registered Users Posts: 1
    Apprentice Traveler
    I have the voice cut-off problem with V1.17.1 and Lucy on Android 7 and 8. VERY annoying. Also using other voices.
    I do not have the problem with V1.17.1 and Lucy on Android 4.
  • Vjkdigital
    Vjkdigital Registered Users Posts: 10
    Legendary Explorer
    I just downloaded the latest version from play store. On my Android head unit ALL recorded voices are cut in half. Interestingly when you "test" the voice in the download section it plays the announcement fine. Soon as you download any recorded voice and select it, when it plays from the unit the sample it's suddenly cut in half along with all the announcements while navigating. If you switch back to computer voice they all play fine.
    21890b6c-48bd-4171-9118-5f12d168f43f.jpg
    This thread was started 7 months ago, please tell me your not still waiting for this issue to be fixed, I just paid for it and will be going back for a refund if I can't use it.

    Also when tested on my Samsung S8+ the recorded voices are fine, it's just on the android head unit.
    Head unit is an octocore 2gb ram, 32gb storage.
  • indrek0711
    indrek0711 Registered Users Posts: 9
    Apprentice Traveler
    As it was pointed out, solution is go back to ver 1.16.1. I have ver 1.16 atm and don't have any distortions. Of cource until we have fixed new version from Tomtom.
  • Vjkdigital
    Vjkdigital Registered Users Posts: 10
    Legendary Explorer
    Unfortunately I can't. I don't have the old version and it was installed from play store.

    Think I'll be cancelling the subscription.
  • indrek0711
    indrek0711 Registered Users Posts: 9
    Apprentice Traveler
    You can install the older version through app called 'APKpure'. Install it from their website https://apkpure.com/. Then launch the app, search 'Tomtom go', but dont install the default selection. Instead go 'Version history' and there you can find all the previous Tomtom go versions.
  • Vjkdigital
    Vjkdigital Registered Users Posts: 10
    Legendary Explorer
    Ok. Thanks.

    Are there any other bugs to expect from the older version?
  • Asprin
    Asprin Registered Users Posts: 271
    Supreme Pioneer
    @indrek0711,

    We need to read the rules about posting things.

    https://en.discussions.tomtom.com/how-to-use-the-forum-35/tomtom-discussions-use-agreement-updated-november-2016-1
    • Keep it spam-free. TomTom Discussions is provided as a service to TomTom customers and is not intended for the promotion of third party services, products, websites, or organisations. Please refrain from posting content that would constitute advertising, junk mail, spam, chain letters, petitions, or any other form of unauthorised solicitation.
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  • indrek0711
    indrek0711 Registered Users Posts: 9
    Apprentice Traveler
    Asprin624 wrote:

    Ok, and how I'm violating those above posted rules exactly, please show me? How content and information in above mentioned link violates that Use Agreement?
  • Rider400
    Rider400 Registered Users Posts: 162
    Renowned Wayfarer
    I've noticed it to.
    I use the Male non TTS Dutch voice with single headset

    Galaxy S6 Android 7
  • DougBrooks
    DougBrooks Registered Users Posts: 22
    Master Explorer
    same problem on my android head unit running android 6 , been like it for months. Just like the bug where it americanises every direction islands are now rotaries etc
  • Dutch-Rider
    Dutch-Rider Registered Users Posts: 18
    Master Explorer
    On my new phone (Doogee S60) it is worse then my previous Galaxy s6.
    It also happens with the internal speaker but there it is very minimal

    It doesn't happen with other navigation-apps. So it is a very typical TomTom issue
This discussion has been closed.