My street is not on map

GaryAllan
GaryAllan Registered Users Posts: 9
Legendary Explorer
edited January 2019 in Map quality
I live on West Brook Street near Pembroke Ontario. But West Brook Street is not shown on the map I just updated and neither is the road that West Brook makes a T intersection with, known as Rahn's Road, and the end point of Rahn's Road would be Lubitz Road, another T intersection, but Lubitz Road is not shown completely.

How do I get TomTom to think about correcting this? Do its people read these forums?

Comments

  • YamFazMan
    YamFazMan Posts: 21,141
     Superuser
    Hi
    @GaryAllan

    See Tomtom FAQ... MapShare reporter
    http://uk.support.tomtom.com/app/answers/detail/a_id/14911/kw/Mapshare

    ATB YFM
  • dhn
    dhn Posts: 33,388
     Superuser
    I just looked on my Go Live 1535 model. Using map 1015.

    Drive to-->City-->put in Pembroke-->Street-->I started typing W and the first choice was W Brook Street. I didn't do any other searching for other streets.
  • GaryAllan
    GaryAllan Registered Users Posts: 9
    Legendary Explorer
    Well, I am looking at the map on my device, a Go 600, updated last night. I see the arrow indicating the location I am at now, my home, but the roads I mentioned are not shown. I certainly never had any difficulty finding my address in TomTom's system, but the roads are not shown on the map.
  • GaryAllan
    GaryAllan Registered Users Posts: 9
    Legendary Explorer
    YamFazMan, thanks for advising about this tool. Mapshare Reporter is much more detailed than what is shown on my TomTom; the roads I mentioned are shown in full, along with much more - very interesting. But then how will I get TomTom's attention since the reporter already shows what is missing for me? How do I make a report submission and get a unique reference number?
  • dhn
    dhn Posts: 33,388
     Superuser
    Gary, a GO 600 was not sold in Canada to my understanding. Can you try identifying the model according to this link please?

    http://us.support.tomtom.com/app/answers/detail/a_id/9521/c/2355
  • GaryAllan
    GaryAllan Registered Users Posts: 9
    Legendary Explorer
    I have MyDrive Connect open and it says my device is a GO 600
  • dhn
    dhn Posts: 33,388
     Superuser
    OK.

    Do you have map 1015 installed on the unit?
  • GaryAllan
    GaryAllan Registered Users Posts: 9
    Legendary Explorer
    dhn, it doesn't say anything other than my session has expired and I should log in, but it doesn't allow me log in. Anyway why would MyDrive Connect have it wrong?
  • dhn
    dhn Posts: 33,388
     Superuser
    What about the map version installed? See here to find out if not sure:

    https://uk.support.tomtom.com/app/answers/detail/a_id/12214/locale/en_gb

    Also, if you'd like, you can click on my user name ('dhn') in red and you'll see a box saying 'Send Message'. If you click there and would like to give me a specific address on W Brook Street, I'll see what shows on my 1015 map on my Go 1535.
  • GaryAllan
    GaryAllan Registered Users Posts: 9
    Legendary Explorer
    Using the link in your last message I was able to check my TomTom online - GO 600/610. My maps were updated last night to v 10.15 for USA/Canada and US South and 10.15 for France.

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