Can't connect to PC — TomTom Community

Can't connect to PC

I am trying to connect my tom-tom to get it updates.I have reset it to where the white words come up, i have reset it to factory setting, but on my device still says it not connected and it is.

Comments

  • YamFazManYamFazMan Posts: 14,971 Superusers
    Hi
    @timberwhite

    What model Tomtom do you own ???

    ATB YFM
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  • dhndhn Posts: 33,148 Superusers
    @timberwhite

    Are you using the cable that came with the device? Can you try a different port? And, as YamFazMan has asked, what model do you have?
  • YamFazManYamFazMan Posts: 14,971 Superusers
    Hi
    @timberwhite

    If you are running one of the older NAV3 or one of the latest NAV4/5(Wi-fi) devices
    You need MyDrive Connect installed on you PC
    Get it here... www.tomtom.com/getstarted

    The NAV5(Wifi) devices update over Wi-fi or (USB with MyDrive Connect running in the background)

    ATB YFM
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  • timberwhitetimberwhite Posts: 2 [Apprentice Traveler]
    No wifi model. It’s square and nav 15 something. Not too sure. I’ll look it up.
  • NiallNiall Posts: 10,569 Superuser
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