Refund for map — TomTom Community

Refund for map

long789long789 Posts: 4 [Neophyte Traveler]
edited January 2019 in Map purchasing
Well bought a map for truckers my my device is outdated. looking at getting a refund for the map i bought as i bought it and i did not download it as it wont even show up on my device. Anyone out there know who i can contact in Canada. thanks

Comments

  • dhndhn Posts: 33,312
    Superusers
    Call here:

    :flag_ca: Canada (en)
    1 877-757-7137
    Monday - Friday: 9:00 a.m. to 7:00 p.m. EST
  • CloupinetteCloupinette Posts: 5 [Neophyte Traveler]
    I had same issue, my Tomtom actually died while trying to download the maps I had just purchased. Then I wasted too much time trying to fix or revive my old Tomtom to no avail, and I couldn't get a refund because my purchase was more than 14 days old. Contact them right away!
  • long789long789 Posts: 4 [Neophyte Traveler]
    I tried so I call my visa and they are dealing with it. They put a stop on payment and will fight to get my money back as I had nothing saying I had a outdated tomtom until after I purchased the map. I don't mind paying but my map did not even show up on tomtom to download
  • dhndhn Posts: 33,312
    Superusers
    Did you even try calling support? They are pretty good at giving refunds in situations such as this.
  • long789long789 Posts: 4 [Neophyte Traveler]
    yes i did the number you gave me and it ask for a pin number. i don't have a pin but put the number they gave me when i perches the product and it took it and hung up on me.
  • dhndhn Posts: 33,312
    Superusers
    long789 wrote:
    yes i did the number you gave me and it ask for a pin number. i don't have a pin but put the number they gave me when i perches the product and it took it and hung up on me.

    I'd call back and this time, when the prompt asks you to press 1 for newer devices or 2 for older devices, do NOT respond at all. This should result in a live agent coming on line. (wait out the music)

    @long789
  • long789long789 Posts: 4 [Neophyte Traveler]
    Hey thanks for the help finally got through and it was taken care off.
  • eddie4327eddie4327 Posts: 1 [New Seeker]
    NO help at UK sites
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