Device will not start up- GO 2535
DJ9470
Posts: 4 [Apprentice Traveler]
edited January 2019 in GO 800, 1000, 2000 series / Via series / Start 20 and 60 Series (MyDrive Connect)
Device will not start up without external power.
0
GO 800, 1000, 2000 series / Via series / Start 20 and 60 Series (MyDrive Connect)
DJ9470
Posts: 4 [Apprentice Traveler]
Comments
Superusers
@DJ9470
Charge the device for at least 3hours, preferably on a Mains USB charger
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When the device is In use they are designed to be always connected to a power supply
The Tomtom supplied Power Adapter is rated at 5Volts 1.2Amps
Even after you have recharged the device externally via a mains charger, when in use in the vehicle, they will still require being connected to a Tomtom supplied Power Adapter (Or a proven suitable 3rd party Power adapter)
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Do NOT attach them to a dashboard USB port in your vehicle as they normally only supply 500mAmp (0.5Amp) and are for data transfer and not supplying power... A dashboard USB port can also fool a NAV4 Device into entering 'Updating Mode' and display the Connected to your Computer splash screen
Using a NONE Tomtom 3rd party underpowered or a mismatched cigarette lighter adapter/charger can cause a low battery charge problems
ATB YFM