SPEED CAMERA UPDATE After a recent update I noticed that my sat nav was not recognising speed cameras anymore? Before the update it was fine and warned me about cameras, average speed etc etc. I checked in settings and everything is on. The sound is fine and working. With this sat nav I have lifetime speed camera updates. Can anyone help to explain why this has happened and what can be done about it.
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Welcome to the community
I would first recommend that you do a soft reset(press and hold the on/off button till you hear the drum sounds), plan a route and test the device.
If that does not resolve the issue then try reinstallation.
Remove Speed Cameras-https://uk.support.tomtom.com/app/answers/detail/a_id/6830
Install Speed Cameras-https://uk.support.tomtom.com/app/answers/detail/a_id/24138
Soft reset again and plan a route.
Regards
Vikram
Thank you, I tried all what you said. First the soft reset but that didn't work. I then removed the cameras. Then re installed. I then planned a local route with a speed camera but it still didn't show or warn me about the camera?
So still not sure what has gone wrong or how to fix it?
Regards raypeters
Many thanks
Superuser
Contact Customer Services to check on the status of your subscription(s)
:flag_gb: United Kingdom
02079 490 134
Monday - Friday: 9:00 a.m. to 5:30 p.m.
best advice call Tom tom customer service
TomTom Speed Camera service and the law
Regards
My work-around solution to this continuing problem is to do a full turn off and back on (drum roll sounds) and then log out of my account on the SatNav and relog back in.
Once all the above has completed, I know I can either do a short trip where I know a fixed camera is or simply wait until I need to do a normal daily commute around the big carpark - the M25.
I actually forgot to have to do this on the latest Speed Camera update and had 3 days of no warnings and was about to call TomTom CS when I remembered this work-around.
Hope this may help other TomTom users out if they have the same issues.
Superuser
Maybe @VikramK can check the unit settings . Look back here later
Doug
Welcome to the community! No problems with the subscriptions for your GO 620.
The issue might need you to try some advanced troubleshooting steps. Please check-in touch with our customer service team and they should be able to guide you further.
Regards, Vikram