Comments

• VikramK Posts: 9,036 TomTom Moderator

  August 2018

  Hi raypeters
  
  Welcome to the community
  
  I would first recommend that you do a soft reset(press and hold the on/off button till you hear the drum sounds), plan a route and test the device.
  
  If that does not resolve the issue then try reinstallation.
  
  Remove Speed Cameras-https://uk.support.tomtom.com/app/answers/detail/a_id/6830
  
  Install Speed Cameras-https://uk.support.tomtom.com/app/answers/detail/a_id/24138
  
  Soft reset again and plan a route.
  
  Regards
  Vikram

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• raypeters Posts: 4 [Neophyte Traveler]

  August 2018

  Hi Vikram
  
  Thank you, I tried all what you said. First the soft reset but that didn't work. I then removed the cameras. Then re installed. I then planned a local route with a speed camera but it still didn't show or warn me about the camera?
  
  So still not sure what has gone wrong or how to fix it?
  
  Regards raypeters

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• AllyG Posts: 1 [Apprentice Traveler]

  August 2018

  I'm having the same issue Updated my Tomtom 5200 this week, and now only 2 of the many camera on the M25 between Junctions 8 & 11 are showing up on my satnav. Very annoying! I have had a look on map share reporter and they are on there, but definitely not coming up on my satnav.

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• raypeters Posts: 4 [Neophyte Traveler]

  August 2018

  Hi I ended up calling TomTom directly about this problem. They were very helpful and their advice was to log in again on the actual sat nav and that worked. My advice is call them they can guide you through this with ease. My camera is now operating correctly. Good luck

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• Susymac Posts: 1 [Apprentice Traveler]

  August 2018

  I have got lifetime updates on my TomTom but can no longer access the camera alerts. It appears I now have to buy this function???? I would appreciate some help on this.
  Many thanks

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• Niall Posts: 10,697 Superuser

  August 2018

  @Susymac
  
  Contact Customer Services to check on the status of your subscription(s)
  
  
  :flag_gb: United Kingdom
  02079 490 134
  Monday - Friday: 9:00 a.m. to 5:30 p.m.

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• raypeters Posts: 4 [Neophyte Traveler]

  August 2018

  Niall
  best advice call Tom tom customer service

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• garychapman Posts: 4 [Apprentice Traveler]

  August 2018

  I to have lost all speed camera alerts recently, for no reason!!

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• Jonwalter Posts: 6 [Master Traveler]

  August 2018

  There are indeed differences in how we alert for speed cameras in different countries due to their local legislation. Please, see the following link for more information tile:
  
  TomTom Speed Camera service and the law
  
  Regards

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• Jamestarbard Posts: 4 [Apprentice Seeker]

  December 2018

  i constantly have this problem usually after i update. i update use it find i don't have them then update again and they return

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• Merlinonline Posts: 1 [Apprentice Traveler]

  December 2018

  Go into the settings and switch them back on, I was missing a speed cameras for a few days because the update switched them off

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• MarkTadley Posts: 9 [Master Explorer]

  December 2018

  I currently have a GO600 and it's been a brilliant SatNav etc but over the last year or so, every time I do a Speed camera update, I get the same problem that it never wants to notify me of them.
  
  My work-around solution to this continuing problem is to do a full turn off and back on (drum roll sounds) and then log out of my account on the SatNav and relog back in.
  
  Once all the above has completed, I know I can either do a short trip where I know a fixed camera is or simply wait until I need to do a normal daily commute around the big carpark - the M25.
  
  I actually forgot to have to do this on the latest Speed Camera update and had 3 days of no warnings and was about to call TomTom CS when I remembered this work-around.
  
  Hope this may help other TomTom users out if they have the same issues. :thumbsup:

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