TomTom Runner 3 screen not normal

Namedin Junior
Namedin Junior Registered Users Posts: 1
New Traveler
edited January 24 in TomTom Sports
The screen of my TomTom has a problem, it gets stained all the time. Has anyone ever experienced this? How did solved it?f11f568e-cbad-4d75-827f-1f19f8593a3d.jpg

Comments

  • tfarabaugh
    tfarabaugh Posts: 16,953
     Superuser
    Your display is corrupted, you can try a factory reset but is it likely a hardware issue. If you are under warranty you can call Support but if not (and if the factory reset does not help) then it is time for a new watch (not a TT as they have left the business).

    To do a factory reset, make sure the Connect software is running and dock the device to your computer. The Connect window will open; press the gear at the top right and select factory reset from the next screen. Follow the steps provided and when prompted to register or sign in to MySports, select sign in and use your existing account credentials. It is fairly straightforward and should take less than 5 minutes.

    To get the number for Customer Support, select Contact Us at the bottom of this page, select the service required and the product name and click Contact Customer Care and then Phone Us. It will give you the phone number for the country your account is registered under (this can be changed by clicking the flag icon in the bottom right corner of the screen).

    I hope this helps answer your question. If so, please mark it as a solution so others can look for it if they have the same question.