Software version Rollback requests | Battery issues | Runner & Spark watch series

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Comments

  • ricsherman
    ricsherman Registered Users Posts: 3
    Neophyte Traveler
    ricsherman wrote:
    Hi,
    I am having similar problems to others since my Runner 3 was updated to the latest software.
    The screen malfunctions and blinks so I cannot see all the screen contents at any given time (difficult to explain succinctly).
    I have tried a factory reset having been unable to pair my bluetooth to my phone but this has not solved the problem.

    Can you give me the option to rollback the software like everyone is asking? I currently have 1.7.64 on an iPhone 7. Or suggest something else in the forums that I might have missed?
    Thanks
    @lampard
  • comms2day
    comms2day Registered Users Posts: 2
    Apprentice Traveler
    I am having similar problems pairing my Spark 2 to Android can you roll me back?
  • comms2day
    comms2day Registered Users Posts: 2
    Apprentice Traveler
    comms2day wrote:
    I am having similar problems pairing my Spark 2 to Android can you roll me back?
    I'm on release 1.7.64
  • lampard
    lampard Retired TomTom Employee Posts: 6,075 Retired Community Moderators and Admins
    @ricsherman @comms2day The software version 1.3.255 available for the rollback only in case there is a battery issue with the watch. I would advise you to follow the steps in the public FAQ here to troubleshoot the pairing issues by removing the existing Bluetooth connections from your smartphone: Android/iOS

    Let us know how it goes!

    Cheers, lampard
  • ricsherman
    ricsherman Registered Users Posts: 3
    Neophyte Traveler
    @lampard

    I have tried to remove the watch from Bluetooth and repair it as instructed but I still get this issue where I can't see the screen properly. I have attached 2 photos that hopefully explain what I mean.
    Let me know what else to suggest
    Rick



    c4800a8f-c8f6-4f9e-b67d-f833b0d4fef1.png3ee0f9bc-7978-4644-9f79-eb7139256811.jpg
  • lampard
    lampard Retired TomTom Employee Posts: 6,075 Retired Community Moderators and Admins
    Hi @ricsherman,

    It looks like an issue with the screen, please get in touch with our support and they'll be able to assist you further in this case.

    Cheers, lampard
  • tfarabaugh
    tfarabaugh Posts: 16,991
     Superuser
    ricsherman wrote:
    @lampard

    I have tried to remove the watch from Bluetooth and repair it as instructed but I still get this issue where I can't see the screen properly. I have attached 2 photos that hopefully explain what I mean.
    Let me know what else to suggest
    Rick

    This has nothing to do with the update which this thread is for. Your display has failed and you need to call Support if it is under warranty (if not, there is little that can be done besides replacing it).
  • John57.sc
    John57.sc Registered Users Posts: 1
    Apprentice Traveler
    Spark 3 watch. About 6 months old. I started having problems with battery life around a week ago. Current software 1.7.64. I have done a factory reset - made no difference. Could you roll back to the appropriate software release to see if that fixes it?

    Thanks.
  • lampard
    lampard Retired TomTom Employee Posts: 6,075 Retired Community Moderators and Admins
    @John57.sc If you now perform the factory reset on the watch, the version 1.3.255 will be offered in Sports Connect to download.

    Cheers, lampard
  • Merendero
    Merendero Registered Users Posts: 3
    Neophyte Traveler
    lampard wrote:
    @Merendero The version 1.3.255 will be offered to you in Sports Connect when you perform a factory reset on your watch.

    Cheers, [email protected] The version 1.3.255 will be offered to you in Sports Connect when you perform a factory reset on your watch.

    Cheers, lampard

    I'm not experiencing improvements with the rollback, the battery still discharges very quicky. (And stops charging even if the battery is not fully charged). I'm going to test again fully discharging the battery and doing a factory reset. If it does not improve what step should I follow next? I would also like to have the last firmware version If it really does not affect the battery duration (the new versions have some features that I like to have)


    Best regards and thank you very much for the help!


    Manuel
  • ksim
    ksim Registered Users Posts: 9
    Apprentice Traveler
    lampard wrote:
    @NVmfs @ksim I've now put you on the version 1.3.255 to get rid of the battery issue, please make a factory reset again and the update will be offered to you in Sports Connect software.

    Cheers, lampard

    The software is downgraded, but there is no difference in battery life.
  • lampard
    lampard Retired TomTom Employee Posts: 6,075 Retired Community Moderators and Admins
    @Merendero Let us know how it goes!

    @ksim Please contact our support and they'll be able to assist you further!

    Cheers, lampard
  • Oscarama2
    Oscarama2 Registered Users Posts: 5
    Neophyte Traveler
    Edit: Comment deleted as problem solved
  • heat_ko
    heat_ko Registered Users Posts: 5
    Master Explorer
    please can you roll my firmware back to 1.3.255
    thx
  • nmdr
    nmdr Registered Users Posts: 1
    Apprentice Traveler
    I have a runner 3 watch about 7 months old. I'm having problems with the battery, it discharges very quickly. I've already done a factory reset and made no difference. Can i get a rollback. Thank you.
  • davalja
    davalja Registered Users Posts: 2
    Apprentice Traveler
    I have a Spark 3 Music on firmware 1.7.64 and would like to be rolled back to 1.3.255. My battery life is horrible and I've seen it suggested that this version will resolve my issue.

    Thanks
  • VikramK
    VikramK Administrators Posts: 14,533
    Moderator
    Hi @heat_ko @nmdr @davalja

    Connecting the watch to Sports Connect after a factory reset should offer you v1.3.255

    Thanks
    Vikram :)
  • Hawkegy
    Hawkegy Registered Users Posts: 1
    Apprentice Traveler
    Hello Guys I just got the Tomtom spark 2 days ago and from first time I charged battery to full 100 % then went to sleep woke up found it 40 % however I keept ( mobile sync off , night mode off ) and only HR on ,so if this battery drain is related to this issue of firmware could you please downgrade it to the correct safe version 1.3.255 ?
  • davalja
    davalja Registered Users Posts: 2
    Apprentice Traveler
    VikramK wrote:
    Hi @heat_ko @nmdr @davalja

    Connecting the watch to Sports Connect after a factory reset should offer you v1.3.255

    Thanks
    Vikram :)
    Thanks, that did it! Looking forward to seeing if this resolves my battery issues.
  • heat_ko
    heat_ko Registered Users Posts: 5
    Master Explorer
    Thank You for help Vikram.

    TomTom Sports Connect app should give possibility to choose software version to restore after reset button pressing. Maybe it's not so bad idea? For sure thanks to it moderators will be have more free time :)

    See you!
  • Merendero
    Merendero Registered Users Posts: 3
    Neophyte Traveler
    lampard wrote:
    @Merendero Let us know how it goes!

    @ksim Please contact our support and they'll be able to assist you further!

    Cheers, lampard

    Hi again Lampard,

    Unfortunately I haven´t experienced improvements in the battery duration, so, at least I would preffer to have the last software version due to the new features.

    Could you help me with this?

    Thank you and best regards,

    Manuel
  • Sneip
    Sneip Registered Users Posts: 6
    Master Explorer
    Hi, I was here around 1500 post, after switching between one firmware to another I had enough and I bought Garmin. All I can say is that now I can worry only about my workout result and not if my watch will switch off due to battery issue. I'm not saying "buy Garmin" but just that you will feel huge relief when you won't have to think "will it make entire day without charging/freezing".
    Everbody - have a great day.
  • runtotravel
    runtotravel Registered Users Posts: 4
    Master Traveler
    I have a Spark 3 with terrible battery drain issues. I did a factory reset yesterday, fully charged the watch, turned off all syncs and HR tracking and my watch is already almost dead.

    Will you please roll me back to the version that fixes battery issues? Thanks!
  • Fixertech
    Fixertech Registered Users Posts: 1
    Apprentice Traveler
    Hi, i have a TOMTOM MULTI-SPORT CARDIO, but have a battery drain issue, it´s really bad, the watch can only be used for a couple of hours, can you help me to roll back the firmware please, i am on 1.8.52.

    s/N : HExxxxGxxxxx

    Thanks for your help!

    Mod edit: Please do not post any personal information on a public forum!
  • lampard
    lampard Retired TomTom Employee Posts: 6,075 Retired Community Moderators and Admins
    @Hawkegy @runtotravel Perform the factory reset on the watch, the version 1.3.255 will be offered in Sports Connect to download.

    @Merendero It's best if you can contact our support and they'll be able to assist you further. You can click on 'Contact Us' option at the bottom of this page to Phone/Email them.

    @Fixertech We can't revert back the firmware version for Runner & Multisport watches (1st Gen).

    Cheers, lampard
This discussion has been closed.