Map purchased but not offered for download -Iberia
Phoang
Posts: 2 [Apprentice Traveler]
This week, I bought a Iberia (Spain and Portugal) Map for my TomTom VIA 1515. I connected my Tomtom to computer as TomTom email's instruction, no download happened.
I use MyDrive Connect to update Map. There is a notice saying "Your Device is uptoday" ; but there is no Ibertia Map in my TomTom.
I double checked with Setting then Switch Map as well as List of Country and State in Route Plan. The result is the same: no Ibertia map
I tried to contact TomTom "Help" for installation, but could not do it because the Tomtom Website is no friendly or I am not good in search. there is no phone number for customer to contact.
Any advice?
Phuoc Hoang
I use MyDrive Connect to update Map. There is a notice saying "Your Device is uptoday" ; but there is no Ibertia Map in my TomTom.
I double checked with Setting then Switch Map as well as List of Country and State in Route Plan. The result is the same: no Ibertia map
I tried to contact TomTom "Help" for installation, but could not do it because the Tomtom Website is no friendly or I am not good in search. there is no phone number for customer to contact.
Any advice?
Phuoc Hoang
0
Comments
Superuser
You did log into the map shop with the same details that you do for MyDriveConnect?
Contact Customer Services to sort out your subscription(s)
:flag_us: United States
877-757-7137
Monday - Friday: 9:00 a.m. to 7:00 p.m. EST
Welcome to the community
I asked someone in the team to quickly fix an issue on your account.
The map should now be offered for download in MyDrive Connect.
Regards
Vikram
Thanks so much.
Phuoc Hoang