@jctlmm @clintstone @Izzy20001 I've now put you on the version 1.3.255 to get rid of the battery issue, please make a factory reset again and the update will be offered to you in Sports Connect software.
@alexr1 Can you please follow the steps in the public FAQ here to troubleshoot the pairing issues by removing the existing Bluetooth connections from your smartphone: iOS
Let us know the outcome!
Since March my tomtom Spark Cardio Music began to drain battery very fast, the watch got dead until 2.5 hrs of use, and in stand by the battery last 1 day. This issue appeared from the one update, today is update to 1.7.64, I already did the resets procedures posted in this forum bui thint the issue isn't resolved yet, I would hate drop the watch because I bought it two in August 2016 (just two years), and the other one doesn't have this problem although hasn't the latest updates.
I hope someone help me, I saw that this topic is very common.
what if now i'm on 1.3.255 version and still suffered the battery drain? what version should i go?
hi @lampard, since a couple of weeks I experience the same battery drain issue with the latest firmware. Can you please provide me the old firmware version?
No offence to you - I know there is not much you can do about it... , but this forum thread is about 1 year old. Hundreds of customers experience this problem, and until today TomTom still didn't provide a permanent solution. It's acceptable to provide a firmware rollback for a short time period, but after more than 1 year is ridiculous, customers expect a decent solution and not a workaround.
@barerun If you now perform the factory reset on the watch, the version 1.3.255 will be offered in Sports Connect to download.
Tiago Miranda wrote:
ohh ... that's not what I wanted. I thought there was a DIY way to revert to an earlier version whenever I wanted to. In fact I am at 1.6.26 right now, anxious to try the new version. Can you undo that? Thank you.
@Komakino @Phillgriff I've now put you on the version 1.3.255, please make a factory reset again and the update will be offered to you in Sports Connect software.
@aspi5762 Can you please PM me the email address to which you've linked your watch and I'll have a look at it?
@Julio Mano I would advise you to follow the steps in the public FAQ here to troubleshoot the pairing issues by removing the existing Bluetooth connections from your smartphone: Android/iOS
@barerun It's best if you can contact our support and they'll be able to assist you further. You can click on 'Contact Us' option at the bottom of this page to Phone/Email them.
@Eserrano @Deianira1 If you now perform the factory reset on the watch, the version 1.3.255 will be offered in Sports Connect to download.