live traffic GO Live 820 not working

agnieszka2002
Registered Users Posts: 2 
New Traveler

New Traveler
i bought live traffic yesterday and it not working. im going on holidays to europe in an hour and i need help with actualization.
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Comments
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hi agnieszka
Welcome to the community
I think that because the previous subscription for LIVE Services on your account ended on November 2018.
If the services are not renewed within 18 months then the SIM card gets deactivated. See here
I would suggest that you contact customer service for a refund.
Regards
Vikram0