live traffic GO Live 820 not working

agnieszka2002 Registered Users Posts: 2
New Traveler
edited January 2019 in TomTom Services
i bought live traffic yesterday and it not working. im going on holidays to europe in an hour and i need help with actualization.


  • VikramK
    VikramK Administrators Posts: 14,307
    hi agnieszka

    Welcome to the community :)

    I think that because the previous subscription for LIVE Services on your account ended on November 2018.

    If the services are not renewed within 18 months then the SIM card gets deactivated. See here

    I would suggest that you contact customer service for a refund.