TomTom RIDER 500 pairing to Schuberth SRC-System Pro

tigermainia
tigermainia Registered Users Posts: 7
Master Explorer
edited January 2019 in RIDER
I have just updated from a 420 to the 500. The only problem I am having is that when the headset is discovered by the 500 I tap to pair and I get the message 'Unable to pair' 'Please connect a Bluetooth headset that does not require a PIN code'.

Anybody else had this problem?

The headset has a default PIN, its not been a problem with a previous Garmin or the 420.

Anyone solved this?

Comments

  • FredMT9
    FredMT9 Registered Users Posts: 2
    Apprentice Traveler
    Funnily enough, I have a Schuberth C3 Pro with the Cardo comms system and that pairs instantly - so that is one solution, buy the Cardo system.....
  • VikramK
    VikramK Administrators Posts: 14,562
    Moderator
    Hi tigermainia

    Just to ensure that you are doing it right, see the video below:

    [video]

    Regards
    Vikram
  • tigermainia
    tigermainia Registered Users Posts: 7
    Master Explorer
    Hi Vikram, many thanks, yes done all that many times but everytime the GPS finds the headset and I tap to pair I get the message 'Unable to pair' 'Please connect a Bluetooth headset that does not require a PIN code'. All the software is up to date on TomTom and Cardo website.

    Had my grandson (computer buff) double check last night and he recons ita TomTom fault in their system.

    I'm contacting them today.

    Cheers.
  • ChrisHall
    ChrisHall Registered Users Posts: 262
    Exalted Navigator
    Is this another excellent example of TomTom design? The Rider can bring up a soft keyboard. It's running Android underneath, why can't it request the user to enter the headset PIN on the soft keypad? usually 0000 (or sent the default 0000 when requested)?
  • tigermainia
    tigermainia Registered Users Posts: 7
    Master Explorer
    Hi, Exactly, I have been on to TomTom customer support this morning for a total of an hour and a quarter!!!!!!

    They have given me a solution which has got round the PIN having to be entered, which is great, now all works perfectly.
  • AndersNordh
    AndersNordh Registered Users Posts: 277
    Supreme Navigator
    Hi "tigermainia",

    Isn't there any way to disable PIN in the headset?

    Have a nice day,

    Anders
  • ChrisHall
    ChrisHall Registered Users Posts: 262
    Exalted Navigator
    Hi, Exactly, I have been on to TomTom customer support this morning for a total of an hour and a quarter!!!!!!

    They have given me a solution which has got round the PIN having to be entered, which is great, now all works perfectly.


    That's great news. (Shame it's not in the user manual!). Please could you publish the solution here.
  • YamFazMan
    YamFazMan UKPosts: 21,351
     Superuser
    Hi
    @tigermainia
    Hi, Exactly, I have been on to TomTom customer support this morning for a total of an hour and a quarter!!!!!!

    They have given me a solution which has got round the PIN having to be entered, which is great, now all works perfectly.
    To help others with a Similar/Same problem ??? Any chance of posting the Workaround on here...
  • tigermainia
    tigermainia Registered Users Posts: 7
    Master Explorer
    Hi, it might be in the user manual TomTom or Schuberth but I couldn't find anything other than the PIN on the Schuberth, cos the previous GPS devices I've used were just plug and play which is what I like, simplicity. So I was going round in circles this website that website and the same with manuals.

    But as said by (Chris Hall) 'Is this another excellent example of TomTom design? The Rider can bring up a soft keyboard. It's running Android underneath, why can't it request the user to enter the headset PIN on the soft keypad? usually 0000 (or sent the default 0000 when requested)?' 'Simples'

    The guy at TomTom CS kept at it, obviously onto the technical people and came back with:- PAIRING THE HEADSET TO A GPS DEVICE:
    • Turn on your GPS and turn on your headset.
    • With the SRC-System turned ON, press and hold the Volume Up Button for at least six seconds until the Red and Blue Lights begin flashing simultaneously.
    • Search for Bluetooth® devices on your GPS by following the instructions in the GPS User Guide. After a few seconds the GPS will list "SRCS" (incl. its software version) as a discovered device. Select it and follow your GPS's instructions to accept the pairing.
    • If your GPS device prompts for a PIN or Passkey enter 0000 (four zeros).
    • Your GPS device will confirm that pairing
    NOTE: The above given instructions belong to third party content and TomTom does not guarantee neither take any ownership on it.

    Once I had done the initial pairing process it did not ask for a PIN or Passkey, now when I turn both device and headset on in the TT Bluetooth menu it confirms SRC V1.1 Connected.

    It might be in the manuals somewhere, I couldn't fathom it but obviously TT technical has come up with/found the solution, at least for me. :ok_hand:
  • DaveNineT
    DaveNineT Registered Users Posts: 1
    Apprentice Seeker
    I’m in exactly the same boat with my shuberth M1 SRC.

    Tom Tom rider 550 asks for pin code - tried the above many times and still does not work....,

    However, once it did try to pair and I was getting excited - but that’s all it did - tried without fail.

    Any help would be much appreciated thanks 👍
  • Mootje_R1200RT
    Mootje_R1200RT Registered Users Posts: 2
    Apprentice Seeker
    Hello all,

    I drove past waypoit if they could help me, we tried to pair my rider 550 with my SC1. unfortunately this did not work after many attempts.
    friendly gentleman takes another rider 550 there .. and that pairing took another 30 seconds. so works well. yet another rider 550 caught, same hair perfect !!!

    I immediately started working with tomtom, who claim that it does not work together. I have indicated that it works. discussion with tomtom is still ongoing.

    I have to say to you, if it is important, they no longer know a customer in my experience now that I have been working with them for a week and keep saying that we cannot have a list that we have tested. and it only lists 30 headsets. when that list is updated the question is also. in the meantime there are hundreds of headsets on the market and what is not listed in the list works just fine with the rider 550.

    unfortunately tomtom bad thing if there is something wrong with it they will not cooperate.
  • Alpine_John_007
    Alpine_John_007 Registered Users Posts: 4
    Neophyte Traveler
    OK I had the same very frustrating problem as we have two C3Pro helmets with SRC for coms and weirdly only encountered this with the newer helmet but eventually got it working.

    The key is to find the correct pairing instructions for your SRC collar (there are two totally incompatible versions supplied for the C3 Pro helmet. A version with buttons A&B and a version with buttons +/- the pairing process is different even though both were made by Cardo for Schuberth.

    On the newer (+/-) SRC collar the fix is to only start it up after getting the TomTom in ready to search for a new blutetooth helmet mode which is lurking in the settings menu. then stop - Do not actually start the search just yet.

    Then fire up the SRC Helmet collar by holding for at least 10 seconds the middle button and then press and hold the plus button until its starts the manic red/blue pairing flashing, as soon as that happens - tell the tomtom to hunt for a new bluetooth helmet - this should then find and pair with your SRC - either as v1.11 or v1.24. I have no idea why I have both on my 550 but for me only the v1.11 option seems to work and as a result you will also need to choose the low audio option on the Tomtom settings as the higher quality audio option did not seem to work.

    Good luck.