Runner 3 cardio and music steps discrepancy with app

Mick68 Registered Users Posts: 3
Apprentice Seeker
edited January 24 in TomTom Sports
I have noticed a discrepancy between the my sports app and my runner 3 cardio with music. It's usually only about 200 - 300 steps, but the app syncs via Bluetooth and every time there is this unexplainable discrepancy. Just wondering if anyone else has had this? I'd prefer not to do a factory reset, it's a trivial problem and I don't want to lose stored runs on the device. Slightly annoying that it isn't accurate though....


  • tfarabaugh
    tfarabaugh Posts: 16,948
    If you have synced there are no stored runs on the device, the history is just summary data all the details are gone. The discrepancies are likely timing issue as they may not be loading the data into the app the moment you sync. You are best off calling Support as there is no clear cut reason why it is happening.

    To get the number for Customer Support, select Contact Us at the bottom of this page, select the service required and the product name and click Contact Customer Care and then Phone Us. It will give you the phone number for the country your account is registered under (this can be changed by clicking the flag icon in the bottom right corner of the screen).

    I hope this helped answer your question. If so, please mark it as a solution so others can look for it if they have the same question.