TomTom Start and purchased map

the english teacher
the english teacher Registered Users Posts: 3
Apprentice Traveler
edited August 2021 in Map purchase & installation
Without spending ages navigating the website, I purchased up to date UK maps for my TomTom Start. However, I then discovered that this device is now too old for any updates. Is there any way that I can get a refund or request a credit voucher to spend on a new device? The company can't be contacted via the website & so I will have to use 'snail mail' & write them a letter. I don't hold out much hope of a successful outcome!

Comments

  • Niall
    Niall Posts: 11,130
    Superuser
    @the english teacher

    Please identify which precise device you have, check here https://uk.support.tomtom.com/app/answers/detail/a_id/9508/locale/en_GB if your are in Europe, but unfortunately you have not added your country to your profile so I am guessing. Also with the country I could give you a phone number to customer services to claim a refund if necessary.
  • the english teacher
    the english teacher Registered Users Posts: 3
    Apprentice Traveler
    Hi Niall - thanks so much for replying. I have a TomTom 'Start', model 1EX00, & I live in the UK.
  • Niall
    Niall Posts: 11,130
    Superuser
    @the english teacher

    Give Customer Services a call to claim a refund, but be silent about which type of device until you are speaking to a real agent ;)


    :flag_gb: United Kingdom
    02079 490 134
    Monday - Friday: 9:00 a.m. to 5:30 p.m.
  • justmebrowsing
    justmebrowsing Registered Users Posts: 389
    Supreme Pioneer
    Yet ANOTHER example of their ineptitude/indifference/inefficiency!:rage:

    https://en.discussions.tomtom.com/tomtom-traffic-live-and-other-services-47/paid-for-live-services-but-now-found-device-out-of-date-1038119
  • the english teacher
    the english teacher Registered Users Posts: 3
    Apprentice Traveler
    the english teacher wrote:
    Without spending ages navigating the website, I purchased up to date UK maps for my TomTom Start. However, I then discovered that this device is now too old for any updates. Is there any way that I can get a refund or request a credit voucher to spend on a new device? The company can't be contacted via the website & so I will have to use 'snail mail' & write them a letter. I don't hold out much hope of a successful outcome!

    Just to add that the solution Niall suggested worked & there was no problem getting a refund. I wish that TomTom's site made more of their Customer Services support which turned out to be really helpful & I've even got 25% off another device purchased from their site, which will be the upgrade that I needed in the first place.
    Thanks again Niall!

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