Comments

• dhn Posts: 33,333
  Superusers

  July 2018

  Call support, Ivan:
  
  :flag_nz: New Zealand
  0800 450 973
  Monday-Friday: 09:00-17:30 NZST

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• Ivan McLellan Posts: 3 [Apprentice Traveler]

  July 2018

  wonderful Idea ...phone the 800 number which I did and after 30 minutes I gave up, phoned again the following morning at 9.01 and after 10 minutes again gave up. Now I want a refund.

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• dhn Posts: 33,333
  Superusers

  July 2018

  This is a user forum. Normally it is Support that can issue refunds. I'll let a contact I have know of your plight.
  
  (when you connect to MyDriveConnect with your device, under the 'content' tab, does it by chance show the map available for installation?)

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• Ivan McLellan Posts: 3 [Apprentice Traveler]

  July 2018

  Under "My Content" it shows I can get a update for the NZ maps for $15 off if I buy today, no sign of the map I have already paid for

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• VikramK Posts: 11,155 Moderator

  July 2018

  Hi Ivan
  
  I have sent you a PM(Private message) please reply there.
  
  Regards
  Vikram

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• Rob Bonde Posts: 1 [Apprentice Traveler]

  July 2018

  Hi Ivan, Can you please advise if this was resolved and how? I have a GoLive 2050 as well and have experienced the same problem with the purchase of a UK map. I've paid for it, the order has been confirmed but the map has not been made available through MyDrive Connect - which says my device is up to date and there are no new maps or updates. I've submitted the issue through the Tom Tom support service contact email but haven't had a response as yet. Cheers.

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