Carminat TomTom LIVE - Do I needed to update LIVE?

happy100
happy100 Registered Users Posts: 10
Apprentice Traveler
edited January 2019 in Built in car navigation
Hi

I have a Carminat TomTom LIVE built-in to my Renault.

It currently says my LIVE subscriptions had ended a couple of years ago, but from time to time it still advises a redirection due to traffic hold ups to get a faster route.
Which is what I thought the LIVE subscription would provide, so I'm not sure why I'm still getting these notification?

If I re-subscribe to LIVE, what will I gain?

Many thanks

Happy100

Comments

  • Niall
    Niall Posts: 11,130
    Superuser
    @happy100

    Before you spend any money, check with customer services the status of your subscription(s) and that they can actually activate the SIM that will allow you to get further 'Live' information


    :flag_gb: United Kingdom
    02079 490 134
    Monday - Friday: 9:00 a.m. to 5:30 p.m.
  • happy100
    happy100 Registered Users Posts: 10
    Apprentice Traveler
    Hi, Many thanks for the reply.

    I will hold fire and give them a call on Monday.

    I'll feedback the outcome.

    Many thanks again.
  • Niall
    Niall Posts: 11,130
    Superuser
    @happy100

    Glad that was helpful
  • happy100
    happy100 Registered Users Posts: 10
    Apprentice Traveler
    Hi, Customers service was great.

    They have kindly given me 1 months trial to see if LIVE works for me.

    Also there is a summer promo "SUMMER2018" do you know when this expires?

    Thank you very much for your advise.

    Kind regards

    Happy100
  • Carminat
    Carminat Registered Users Posts: 990
    Revered Pioneer
    Be aware that the occasional traffic re-routing notifications you were getting would have been RDS-TMC traffic reports, which are a supplementary, separate, free, traffic information service which the Carminat is able to pick up via its radio antenna. They are vastly inferior to TomTom's HD Live Traffic.
  • happy100
    happy100 Registered Users Posts: 10
    Apprentice Traveler
    That makes sense. Sadly I'm struggling to get LIVE due to my SIM being deactivated as it wasn't renewed within 3 years. You kindly replied on a different topic.
  • Carminat
    Carminat Registered Users Posts: 990
    Revered Pioneer
    So the one month free trial of Live Services isn't working, so you've got a truly dead SIM?