Battery not charging? — TomTom Community

Battery not charging?

Cynbarr2963Cynbarr2963 Posts: 9 [Neophyte Traveler]
edited January 2019 in TomTom Touch
Hello, I notice my fitness tracker does not charge all the way. Sometimes after a night on the charger, the battery symbol only shows 3/4 charged. Why is that? Thanks.
Cyndy

Comments

  • tfarabaughtfarabaugh Posts: 16,319
    Superusers
    Could be the firmware is bad and it is not reading the battery right. I would start with a factory reset and if it does not help, call Support. To do a factory reset, make sure the Connect software is running and dock the device to your computer. The Connect window will open; press the gear at the top right and select factory reset from the next screen. Follow the steps provided and when prompted to register or sign in to MySports, select sign in and use your existing account credentials. It is fairly straightforward and should take less than 5 minutes.

    To get the number for Customer Support, select Contact Us at the bottom of this page, select the service required and the product name and click Contact Customer Care and then Phone Us. It will give you the phone number for the country your account is registered under (this can be changed by clicking the flag icon in the bottom right corner of the screen).

    I hope this helped answer your question. If so, please mark it as a solution so others can look for it if they have the same question.
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