Updating TomTom GO 500/510
Switching computer on and off
Fully charged device, switched on before opening MyDrive Connect
Fully charged device, switch on after opening MyDrive Connect
Both of the above with each of my 3 USB ports
Both of the above with the TomTom cable and with another USB cable in case that is the problem
Turning off Firewall and anti-virus and repeating the above
This suggested by Zsolt on the forum about a year ago
"Click on the Start button and go to All Programs › TomTom › Uninstall TomTom MyDrive
Remove the application file:
Press the Windows logo key +R to open the Windows Run dialog
Type %localappdata%. Click OK.
You will see list of folder. Find and open TomTom folder
Delete HOME 3 folder.
Delete the MyDrive Connect folder from: C:\Program Files (x86) (if still present)
Delete the TomTom folder from: C:\Users\[username]\AppData\Local\ (USERNAME - It is the user name which you use to login to Windows )
Delete the TomTom folder from: C:\Users\[username]\AppData\Roaming\
Delete every file and folder from: C:\Windows\Temp\ (in case some files can't be removed, reboot the PC and retry)
Restart your computer
Re download a new installer from http://www.tomtom.com/mydrive (I recommend you to use the Google Chrome while downloading the installer)
Now install MyDrive Connect with the newly downloaded installer.
After the installation process of the new MyDrive application completes successfully, please restart your computer. Now, check if the application is able to connect to your device properly or not."
When I look into device manager there is no sign of the TomTom Go Live.
I am running Windows 10.