Why is it so hard to contact the Company TomTom — TomTom Community

Why is it so hard to contact the Company TomTom

kynetonkidkynetonkid Posts: 1 [New Traveler]
edited January 11 in Travel lounge
It's annoying when you get invoiced for something you did not purchase and you cannot get in touch with them from another country other than GB so they can fix it. Seems I purchased "Speed Cameras" for GB; problem is I live in Australia! Just how do you get in touch with them other than telephone. Time difference a problem. My account also has me living in GB and I cannot alter it. This Company seems to be invisible until they deduct money from your account.:rage:


  • NiallNiall Posts: 10,568 Superuser

    Try your local Customer Services to sort out your order, but remain silent when selecting an option, so as to speak with a real agent

    :flag_au: Australia
    1300 135 604
    Monday-Friday:9:00 am to 5:30 pm AEST

    If they are reluctant try this link http://uk.support.tomtom.com/app/contact_incident/c/4558/p/4301/es/0
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  • YamFazManYamFazMan Posts: 14,972 Superusers

    Contact Tomtom Support to sort out your Account

    Support Phone numbers....

    Scroll to the bottom of this page
    From the Support Menu list
    Click 'Contact us'
    Or click Here... https://uk.support.tomtom.com/app/contact/locale/en_GB

    Scroll to the bottom of the new page check your Countries flag is displayed (Screen bottom right) if incorrect click on one of the links and correct

    Drill down through the appropriate links
    You will eventually get to....


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