I cannot hard or soft reset my golfer 2 — TomTom Community

I cannot hard or soft reset my golfer 2

Hooky23Hooky23 Posts: 18 [Outstanding Explorer]
edited January 2019 in Golfer & Golfer 2
I am stuck. I cannot hard or soft reset my golfer 2. I tried the fix where I downloaded the 3.3.6 version and updated the Appdata. Nothing, I just cannot seem to get out of this wretched loop. Now all i can see on my golfer 2 screen is an image of a screen attached to a golfer 2 with tomtom.com/reset underneath.

anyone got any more advice - so so so frustrated with this.

Comments

  • JürgenJürgen Posts: 5,581
    Community Manager
  • Hooky23Hooky23 Posts: 18 [Outstanding Explorer]
    Hi Jurgen,
    I must be doing something wrong as have tried this work around so many times but keep getting thrown out. I have the software as per the above - 3.3.6 and updated the prefs to 0 and 0. Set the watch in the dock but unconnected and held down the button. When it shows tomtom.com/reset I plug it in. It goes to reset on the pc and starts to update, but after a few seconds I get the Ooops message and there is no way back from that. I cannot seem to get past the reset. The purple circular bar on the update screen gets about a third of the way before it crashes. What am I doing wrong?
  • Hooky23Hooky23 Posts: 18 [Outstanding Explorer]
    what should i see on the golfer screen? i can see an image of screen connected to the watch and cannot get out of this screen no matter how long i hold the watch button down.
  • JürgenJürgen Posts: 5,581
    Community Manager
    You should see only a USB plug rather than a watch connected to a computer. Keep holding the down button while you plug in the USB cable.
  • Hooky23Hooky23 Posts: 18 [Outstanding Explorer]
    83cba956-5511-438e-bf44-9fe16c4c84ff.jpg
  • Hooky23Hooky23 Posts: 18 [Outstanding Explorer]
    Jurgen, I just cannot get out of this screen. I press the button on the watch with this screen on and it does go to the single usb image after i plug it into the laptop. But still it crashes out.Does it need to be set up with the phone app?
  • JürgenJürgen Posts: 5,581
    Community Manager
    In that case it's probably better if you call our support:
    02079 490 134
    Monday - Friday: 9:00 a.m. to 5:30 p.m.
  • Hooky23Hooky23 Posts: 18 [Outstanding Explorer]
    Jurgen - all fixed. It was the cable that was faulty. Thanks to Amy O in support for her input. All working great now.
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