Tom Tom MyDrive Connect couldn't be updated

tw1ns
Registered Users Posts: 1 
New Traveler

New Traveler
Hi,
I have received an email saying that my map update is ready and I have tried downloading it, but it says that the Tom Tom MyDrive Connect needs to be updated.
I have tried downloading MyDrive Connect apps for Windows from both:

"The program can't start because api-ms-win-crt-runtime-l1-1-0.dll is missing from your computer. Try reinstalling the program to fix this problem."
I have tried uninstalling and reinstalling it twice and I still received the same error message. Is there a way to fix this?
Thank you.
I have received an email saying that my map update is ready and I have tried downloading it, but it says that the Tom Tom MyDrive Connect needs to be updated.
I have tried downloading MyDrive Connect apps for Windows from both:
- Download for windows
- Download for XP and Vista

"The program can't start because api-ms-win-crt-runtime-l1-1-0.dll is missing from your computer. Try reinstalling the program to fix this problem."
I have tried uninstalling and reinstalling it twice and I still received the same error message. Is there a way to fix this?
Thank you.
0
Comments
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Hi @tw1ns
Look at this message for a similar concern.
https://en.discussions.tomtom.com/mydrive-connect-apps-474/my-drive-connect-will-not-run-and-an-error-message-appears-1036313/index1.html#post1222935
I hope this will help you.
Regards.0