Tom Tom MyDrive Connect couldn't be updated

tw1ns Registered Users Posts: 1
New Traveler
edited January 2019 in MyDrive Connect

I have received an email saying that my map update is ready and I have tried downloading it, but it says that the Tom Tom MyDrive Connect needs to be updated.

I have tried downloading MyDrive Connect apps for Windows from both:
  • Download for windows
  • Download for XP and Vista
Both showed the same error:

"The program can't start because api-ms-win-crt-runtime-l1-1-0.dll is missing from your computer. Try reinstalling the program to fix this problem."

I have tried uninstalling and reinstalling it twice and I still received the same error message. Is there a way to fix this?

Thank you.