unable to connect to mydrive-Rider 400
canoeist01
Registered Users Posts: 3 
Apprentice Traveler
Apprentice Traveler
I have a Rider 400 and I have recently upgraded to an iPhone 7. I had no problems with my iPhone SE, but when I try to connect my Rider to my iPhone it says that it is connected (i.e. Bluetooth) but then it says that it is "unable to connect to TomTom MyDrive". This means that I can't sync my favorites, routes, etc. and I can't get traffic data. I have update the device. I have restared the phone and the device many times. I have tried deleting the phone/Rider from the Bluetooth devices on both/each device. I have uninstalled an reinstalled the MyDrive app on my phone. I have reset the network settings on my phone. I have reset my device. All attempts have failed and I can't seem to get it working.
Is there any advice out there that I haven't tried yet? I have an older Rider device, I upgraded specifically for the traffic and wireless capabilities. If these aren't working this device is useless to me.
Is there any advice out there that I haven't tried yet? I have an older Rider device, I upgraded specifically for the traffic and wireless capabilities. If these aren't working this device is useless to me.
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Comments
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@Nesbitt
Someone else tried VirtualBox see https://en.discussions.tomtom.com/mydrive-connect-apps-474/mydrive-connect-and-support-for-linux-1012592?postid=11239450 -
It looks like that tethering doesn’t work on your new iPhone. Do you’ve a new number or SIM on your new phone?
If the settings on your iPhone and the rider are as expected contact with your telco that they allow tethering. You may also check that the APN settings are ok.
You may also try to have MyDrive app open, on the foreground. That may also work...0 -
Thanks for your replies. The SIM and phone number are the same and I have other apps/devices that are tethered and using data over the cellular network with the new iPhone 7.0
