I have a Touch with Body Composition which I am using with a Samsung Galaxy Note 4. Every day, it works fine for a few hours, syncing with my phone regularly and updating on the app, then after a while it starts to say 'We are waiting for your band' on the app and the band no longer syncs to the phone and the app. I've tried turning Bluetooth on and off, and waking the band up, but nothing seems to work. The only thing that is effective is deleting the bluetooth connection and going through the pairing process again. Then the band and app start to sync again for a few hours.
Is there any way to keep them synced so I don't have to keep deleting and re-pairing the band and phone over and over again?
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Superusers
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That process you describe is what I've been doing every day- I've just done it again this morning and the band successfully paired with the phone, but then immediately the app has gone back to saying 'We're searching for your fitness tracker' and no data is syncing from the band to the app. The data showing on my app is still from yesterday- nothing from today has synced to the app, even though the band indicated that it had successfully paired with the phone, Usually I get a few hours before that happens, today it happened pretty much straight away.
Superusers
I hope this helped answer your question. If so, please mark it as a solution so others can look for it if they have the same question.
Welcome to the Community!
We've recently merged the TomTom and Sports accounts and it sounds like you need to log in again in the Sports app using the TomTom account initials. You might also need to reset your password here.
Cheers, Mikko
This is terrible, my wife and I both own the Tom Tom Touch with Cardio and we have exactly the same problem. Even with all the resets uninstall / reinstall etc etc.
I literally have to delete and re-pair the device with my phone daily.
I will never buy another Tom Tom product.
same here. Last Tomtom product...
same here, and no update fixing this issue... very poor service from Tomtom