TomTom Touch losing sync

AmeenR
AmeenR Registered Users Posts: 1
New Traveler
edited January 24 in TomTom Sports
I just purchased a Tomtom touch with body composition sensor.

I noticed it loses sync to my cellphone after a day or so.

Anyone else experiencing this issue?

The only way to get it syncing again is to uninstall the application from my phone, plugging the band into the charger, downloading the application again and then pair the device. This is very frustrating.

Comments

  • Thyrring87
    Thyrring87 Registered Users Posts: 2
    Apprentice Traveler
    hi, i have the same problem, :/
  • lampard
    lampard Administrators Posts: 6,006
    Moderator
    Hi Thyrring87,

    Welcome to the Community!

    Can you please perform a factory reset on your activity tracker and see if this improves the situation? Once you do the reset, Forget the paired fitness tracker on your smartphone and repair it again. You can follow the public FAQ here to do so: Android/iOS

    If still no joy then I would advise you to contact our customer support to report this behavior with the Sports App.You can click on 'Contact Us' option at the bottom of this page to Phone/Email them.

    Regards,
    lampard
  • FoldingLlama
    FoldingLlama Registered Users Posts: 29
    Apprentice Traveler
    lampard wrote:
    Hi Thyrring87,

    Welcome to the Community!

    Can you please perform a factory reset on your activity tracker and see if this improves the situation? Once you do the reset, Forget the paired fitness tracker on your smartphone and repair it again. You can follow the public FAQ here to do so: Android/iOS
    If still no joy then I would advise you to contact our customer support to report this behavior with the Sports App.You can click on 'Contact Us' option at the bottom of this page to Phone/Email them.

    Regards,
    lampard


    a very common problem with no working solution!