Spark 3 watch no longer syncs with iPhone SE

mrsjanescott
mrsjanescott Registered Users Posts: 2
Apprentice Traveler
edited January 24 in TomTom Sports
It worked a couple of weeks ago when I tried to sync my spark 3 with my iPhone SE but when I tried today, it wouldn't.
The phone shows on the spark 3 screen as Jane's iPhone but nothing happens.
It works fine when I connect it to my computer.

Comments

  • tfarabaugh
    tfarabaugh Posts: 16,948
     Superuser
    I would try repairing the watch again. You first need to remove the watch from the phone's BT menu (in iOS you have it forget the device) after you reset or try pairing again. The steps are: remove or forget the watch from the phone's BT menu, select Pair New on the app, select Pair New on watch (press down from the clock and select Phone>Pair New, not Sync) and follow the prompts on the phone. You should not be pairing the watch first through the phone's BT menu; it is all done through the app and you must have the phone forget the watch in the BT menu before re-pairing. If that does not work you may want to factory reset the watch and try it again to clear out any pairing codes.

    I hope this helped answer your question. If so, please mark it as a solution so others can look for it if they have the same question.
  • mrsjanescott
    mrsjanescott Registered Users Posts: 2
    Apprentice Traveler
    This fixed the problem. Thank you
  • tfarabaugh
    tfarabaugh Posts: 16,948
     Superuser
    This fixed the problem. Thank you
    Glad I could help. When you get a chance please mark my response as a solution so others with the same question can look for it.