problem with tom tom home

Rasa
Rasa Registered Users Posts: 6
Master Explorer
edited January 2019 in Built in car navigation
Dear friends, can somebody help me, I have installed TomTom home, but he don"t recognize my sd card from car... I"ve bought new maps but now I can"t install them...

Comments

  • dhn
    dhn Posts: 33,385
     Superuser
    What model device?
  • Rasa
    Rasa Registered Users Posts: 6
    Master Explorer
    It is in car, in-dash navigation… where can I find device model?
  • Rasa
    Rasa Registered Users Posts: 6
    Master Explorer
    I have sd card with map of Italy, and it works….
  • Rasa
    Rasa Registered Users Posts: 6
    Master Explorer
    Tom Tom live (I think…)
  • Zsolt
    Zsolt Posts: 36,014
     Superuser
    There can be multiple reasons. Maybe the card reader in your PC isn't compatible with the card for one. Also does the car recognize the memory card? Maybe you will need an external card reader to the PC. What size and brand is the card and is it from a reputable source?

    What kind of car is it?
  • Rasa
    Rasa Registered Users Posts: 6
    Master Explorer
    Ok, card reader is in my laptop....I can see and copy files from/on card. Yes, this is a card from my car with a map of Italy, I dont see the nam of brand of card but it is original from car (Renault scenic 2013), I see as a main problem that I can't do anything in TomTom home, I can only to log in.... I've been on official site and bought map..., I meen pay it and now it says it is " in progres". But I can't download file...map... whatever...
  • Niall
    Niall Posts: 11,130
    Superuser
    @Rasa

    Contact Customer Services to check the status of your order/subscription(s)


    :flag_it: Italia
    0245281004
    lunedì-venerdì: ore 09:00-17:30 CET
  • VikramK
    VikramK Administrators Posts: 14,049
    Moderator
    Hi Rasa

    Having a quick look at your account I don't see a device linked.

    Could you try the troubleshooting steps advised on this FAQ:https://uk.support.tomtom.com/app/answers/detail/a_id/10378

    Regards
    Vikram
  • Rasa
    Rasa Registered Users Posts: 6
    Master Explorer
    Ok, friends, I found the type of device it is " R-link, TomTom live".... did I make mistake buying this way?
  • Zsolt
    Zsolt Posts: 36,014
     Superuser
    You need the R-Link software, not TomTom HOME. Most likely you will need to ask for a refund and do it via Renault's tool.