New upgrade for app on iPhone

Kay foxKay fox Posts: 1 [New Traveler]
Hi,
when I try to upgrade my app for new app for free, as I’m entitled to do as I already have tomtom app. it will not accept my password when logging in in the old app as I’m trying to upgrade despite renewing it several times through the ‘forgot password’. I’ve tried creating a new account but it says that my email already has an account attached to it. Frustrating. As it doesn’t want to accept my password! Any help gratefully received. Thanks

Comments

  • YamFazManYamFazMan Posts: 14,529 Superusers
    Hi
    @Kay fox

    Contact Tomtom Support to sort out your Account

    Support Phone numbers....
    https://en.discussions.tomtom.com/travel-lounge-154/customer-support-phone-numbers-988105/index1.html#post1020431

    Email....
    Scroll to the bottom of this page
    From the Support Menu list
    Click 'Contact us'
    Or click Here... https://uk.support.tomtom.com/app/contact/locale/en_GB

    Scroll to the bottom of the new page check your Countries flag is displayed (Screen bottom right) if incorrect click on one of the links and correct

    Drill down through the appropriate links
    You will eventually get to....

    FAQS --- FORUMS ---- EMAIL US---- PHONE US

    ATB YFM
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