TomTom Runner watch

Rokaytru Registered Users Posts: 1
New Traveler
edited January 24 in TomTom Sports
All of a sudden, my GPS quit working. The duration time shows on my watch but the pace and distance shows -0-. However, when I hook my watch up to the computer after a run the information for distance and pace appears on the computer screen. I've tried a factory reset twice. Any advice besides get a new watch?


  • tfarabaugh
    tfarabaugh Posts: 16,949
    If a factory reset did not work you should call Customer Support, but if it is out of warranty (and it likely is if it is a Runner) then you are likely out of luck. If you buy new I would take care with your buying decision considering TT has left the wearables market and is not producing any new devices (and never even released the Adventurer in the US), I would assume at this point any updates will be limited to bug fixes. I would not expect much more development so what you get in the box will likely be all there is. There are also major connectivity and battery drain issues that have not been resolved in over nine months. You may want to consider going with another brand from a company that is actively in the sports watch market and intends to continue producing and supporting devices.

    To get the number for Customer Support, select Contact Us at the bottom of this page, select the service required and the product name and click Contact Customer Care and then Phone Us. It will give you the phone number for the country your account is registered under (this can be changed by clicking the flag icon in the bottom right corner of the screen).

    I hope this helped answer your question. If so, please mark it as a solution so others can look for it if they have the same question.